What are the responsibilities and job description for the Guest Services Cashier position at Oxford Casino · Hotel & Sportsbook?
Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.
JOB SUMMARY
Is responsible for courteously and accurately providing guests and team members financial and non-cash services in Cage, Sportsbook and Reward’s Club operations while ensuring protection of company assets and providing a positive Cage experience for all guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
- Accurately handles financial transactions including, but not limited to, exchanging currency, TITO ticket redemption, chip redemption, cashing checks, conducting credit card cash advances, sports wagering, etc.
- Handles Reward’s Club services including, but not limited to, enrolling new guests into the system, updating guest’s accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Reward’s Club account, and documenting guest concerns brought to their attention.
- Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
- Reconcile their cash drawer at the end of their shift.
- Establish and maintain professional relationships with other team members within and outside of the Guest Services/Cage department, guests and vendors.
- Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
- Performs any reasonable, temporary assigned job duties outside of the position’s job description, where, in management’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
REQUIRED SKILLS AND ABILITIES
- Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
- Accurately handles financial transactions including, but not limited to, exchanging currency, TITO ticket redemption, chip redemption, cashing checks, conducting credit card cash advances, sports wagering, etc.
- Handles Reward’s Club services including, but not limited to, enrolling new guests into the system, updating guest’s accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Reward’s Club account, and documenting guest concerns brought to their attention.
- Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
- Reconcile their cash drawer at the end of their shift.
- Establish and maintain professional relationships with other team members within and outside of the Guest Services/Cage department, guests and vendors.
- Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
- Performs any reasonable, temporary assigned job duties outside of the position’s job description, where, in management’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The work environment involves everyday risk of discomforts associated with excessing standing, computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lit, heated and ventilated. The noise level in the work area is usually moderate to loud.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off