Quality Manager

Successful candidates must be authorized to work in the United States for any employer without sponsorship (U.S. Citizen or Permanent Resident).

Relocation not offered for this position.

We will NOT accept candidates from third party recruiters and will not return calls or e-mails from recruiters offering assistance. Candidates who are interested in this opportunity must apply directly from this posting.

About Converted Products

Founded in 1993 by Chris Gorenc, Converted Products Inc. began as a slitting and die cutting business in Milwaukee. Through innovation and strong relationships, the company expanded to include sheeting and ultrasonic laminating, tripling in size and relocating to a larger facility five years later. In February 2025, Converted Products was acquired by OXCO, LLC—a Fort Mill, SC-based custom non-woven converter founded the same year by Jeff and Erich Meier, who share Chris' entrepreneurial spirit and customer-first values.

Role Summary

Responsible for investigation and resolution of all nonconformances within the organization including, customer complaints, supplier issues, and internal processes. Responsibility also includes producing and distributing key quality measurements, training quality technicians, and maintaining the ISO Quality Management System.

Responsibilities

• Conduct, behavior and actions in accordance with Converted Products core values of Caring, Creativity, Determination, Dependability and Teamwork
• Act as a champion for change within the department and across Converted Products. Drive continuous improvement in all aspects of the accountability areas below.
• Ensure direct reports are properly utilizing systems, technology, and policies and procedures prescribed by Converted Products. Provide training or corrective action to ensure these obligations are met.
• Exhibit executive level decision-making, cross-functional teamwork, problem solving, and policy development. Adhere to Converted Products mission, values, standards, policies and procedures. Proactively ensure personal awareness of policies before acting.
• Develop direct reports and department members and hold them accountable to Converted Products standards. Provide meaningful interaction, coaching, and feedback to team members on a routine basis
• Initiate corrective action and recommend employment actions, in conjunction with functional leadership and HR when situations warrant
• Team CONVERTED PRODUCTS
• Suggest best practices
• Direct weekly progress meetings
• Participate in quarterly strategy meetings
• Pursue personal and professional development
• Raise any issues or concerns that arise during day-to-day work to functional leadership.
• Quality Design and Implementation
• Develop quality program for supplier audits
• Conduct root cause analysis
• Maintain quality system
• Problem solve and prescribe solutions
• Troubleshoot
• Manage preventative actions
• Conduct proactive risk assessment
• Educate CONVERTED PRODUCTS team on information as needed
• Design and conduct quality training
• Quality Maintenance
• Audit manufacturing processes on all shifts (Receiving, Production, Shipping)
• Oversee ISO program
• Interact with ISO Auditor (external)
• Conduct walk-throughs with customers and customer auditors
• Prepare customer PPAPs and Control Plans
• Maintain quality metrics
• Manage all regulatory documents
• Manage Certificates of Analysis
• Talent Management
• Coach and mentor team
• Manage and develop team
• Hold direct reports accountable
• Model behaviors that reflect the Converted Products core values and Valued Colleague Pledge
• Conduct semi-annual performance reviews
• Responsible for the overall department performance
• Support
• Collaborate with Business Development, Production Management, Plant Management
• Management and Sales
• Contribute to product specifications
• Communicate solutions to customers
• Keep Director of Sales updated
• Visit customer sites as needed
• Design and conduct quality orientation program
• Participate in daily operations meetings
• Manage corrective actions
  

Qualifications

Education:

• College Degree (4 Year) or equivalent Quality Manager experience
  
  

Experience

• 5 years’ experience in manufacturing facility
• Experienced as Management Representative or internal auditor for ISO:9001
  
  

Skills

• Computer - proficient with Microsoft Outlook, Word and Excel
• Mathematical reasoning - perform mathematical and measurement conversions
• High attention to detail – accuracy in entering data and in communicating information with others; ability to see errors and identify inconsistencies
• Problem Solving – work independently and with others to resolve issues
• Collaboration – Work effectively with sales team and other personnel to achieve established outcomes
• Communication – Excellent verbal and written communication
• Multi-tasking – Ability to manage and complete multiple tasks with deadlines
  
  

Equal Employment Opportunities

Oxco, LLC and Converted Products, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.