Principal Consultant, Accounts for Maritime and Naval Services

Manage our on-going relationships with our Maritime customers, ensuring Oxalis delivers value to customers every day, sustaining and growing our partnership, and developing new opportunities to improve our customers' businesses.

At Oxalis, we serve some of the most complex, compliance-heavy sectors in the world, including shipyards, naval contractors, and maritime operations. As a Principal Consultant, Maritime Accounts at Oxalis, you will lead and grow our relationships with key customers in this sector, ensuring we deliver daily value, long-term partnership, and sustained impact.

This is a strategic leadership role focused on customer success, engagement growth, and operational excellence. You’ll drive account strategy, guide high-performing delivery teams, and shape new opportunities to modernize how these vital organizations operate.

• Customer Success & Strategic Growth
• Manage and grow a portfolio of maritime and naval sector customers, ensuring high satisfaction, renewal, and expansion
• Lead discovery and engagement efforts, identifying new opportunities for products and services
• Own the customer relationship from pre-sale through delivery—ensuring alignment, clarity, and outcomes at every stage
• Navigate complex procurement environments, contributing experience-informed insights to customers, partners, and internal teams
• Consulting Leadership
• Lead teams of consultants and technical specialists, setting direction and ensuring excellence in delivery
• Oversee multiple engagements within your portfolio, managing scope, risk, and quality to ensure successful outcomes
• Drive solution design and execution—from initial scoping to post-implementation support and enablement
• Ensure deliverables reflect the quality and thought leadership that Oxalis is known for
• Stakeholder Engagement
• Act as a trusted advisor to executive stakeholders, shaping future-state processes and aligning technology to business goals
• Develop and deliver polished customer-facing deliverables and presentations that communicate complex concepts with clarity
• Lead conversations with stakeholders across all levels, fostering long-term trust and credibility
• Business Operations & Internal Leadership
• Partner with other Oxalis leaders to support internal operations, process development, and strategic growth
• Contribute to business development planning and support pursuit efforts with new and existing customers

• Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or a related field (or equivalent experience)
• 8 years of experience in customer-facing roles, with strong team and engagement leadership
• Proven track record of growing accounts and securing repeat business through exceptional service delivery
• Strong analytical and strategic thinking abilities
• Excellent written and verbal communication skills
• Authorization to work in the U.S. and ability to travel as needed
• Comfortable working effectively in hybrid and remote environments

• Proven track record in account management, customer success, or managed services operations in a consulting business.
• Hands-on experience with SaaS products, including Atlassian products.
• Hands-on experience with IFS products and modules in both remote and cloud deployments.
• Experience in enterprise program governance, project and portfolio management, and PMO’s.
• Demonstrated experience in engagement leadership that lead to additional engagements.
• Demonstrated experience applying Agile concepts and frameworks such as Scrum, Kanban, SAFe, DevOps, and ITSM.
• Certifications and accreditations in Atlassian, IFS, SAFe, ITIL, and PMP.
• Proficiency in project management concepts and tools, including planning, estimation, and risk management.
• Commitment to continuous learning and improvement.
• Proven track record of delivering high-quality work and exceeding customer expectations.
• Strong collaborative skills and ability to work effectively within diverse teams.
• Ownership and accountability for personal and professional growth, work quality, and relationships.

Remote (U.S.-based) | Preferred: Portland, Austin, Norfolk, San Diego, or Seattle

Full Time