What are the responsibilities and job description for the Manager, Service position at OWL Services?
Who We Are
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn.
The Role
We are seeking a skilled and customer-focused Petroleum Service Manager to join our team. The Service Manager is responsible for creating customer service policies to help employees effectively communicate with customers over the phone and train customer service teams about the company services and speak with customers who have complex questions. This is an opportunity for a long-term position and to join a growing company. Must have INDUSTRY experience.
Responsibilities
- Managing service team members to ensure the teams objectives and goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Setting up and maintaining a service desk and evaluating its efficiency
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes
Requirements and Skills
- Bachelor's degree in business administration or related field
- Petroleum industry experience required,
- Proven experience in service management, preferably in a similar industry or environment
- Excellent customer service and communication skills
- Knowledge of service management principles, processes, and best practices
- Technical background or familiarity with service-oriented industries is a plus.
Compensation and Benefits
- 10 Paid Holidays
- Flexible Time Off
- 401(k) Company Match
- Health, Dental, and Vision Insurance
- HSA and FSA
- Disability & Occupational Accident Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- World-class paid training program for you to learn the skills for long term career success.
Salary : $90,000 - $100,000