What are the responsibilities and job description for the Accounts Manager position at OWL Services?
Who We Are
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn.
The Role
The position is responsible for growing and supporting major customers and their projects.
Responsibilities
The essential functions include, but are not limited to the following:
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn.
The Role
The position is responsible for growing and supporting major customers and their projects.
Responsibilities
The essential functions include, but are not limited to the following:
- Serve as the lead point of contact for customer account management matters.
- Develop project communication processes.
- Review ongoing sales support needed.
- Coordinate resources to deliver customer solutions.
- Ensure all projects and service delivered are within time, scope, quality, and cost constraints.
- Ensure resource availability and allocation.
- Foster relationships with customers enabling future account sales.
- Assist with aging invoices over 30 days.
- Complete monthly and quarterly business review needs for internal stakeholders and customer review.
- Review work in process orders and assist team in pushing installs to completion.
- Other duties as assigned.
- Minimum 5 years of experience in a Major Account customer-facing role.
- Excellent project planning and scheduling skills.
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- Solid organizational skills, including attention to detail and multi-tasking skills.
- Strong working knowledge of all Microsoft Office Products, Smartsheet, etc.
- Ability to travel.
- 10 Paid Holidays
- Flexible Time Off
- 401(k) Company Match
- Health, Dental, and Vision Insurance
- HSA and FSA
- Disability & Occupational Accident Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- World-class paid training program for you to learn the skills for long term career success.
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