What are the responsibilities and job description for the Shift Manager, Games-Ex position at Owensboro Racing & Gaming?
Title: Shift Manager, Games-Ex
Requisition ID#: 2301
Location:
Owensboro, KY, US, 42303
Property: Owensboro Racing & Gaming
Pay Range
ABOUT CHURCHILL DOWNS INCORPORATED
Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Job Summary
Are you a natural leader who thrives in a fast-paced, exciting environment? As the Gaming Operations Manager at Owensboro Racing and Gaming, you’ll be at the center of all the action on our Gaming Floor! You’ll lead a team of talented professionals, ensuring every guest enjoys a fun, seamless experience while keeping our operations running like a well-oiled machine. From coaching your team to managing gaming devices, you’ll make key decisions that drive guest satisfaction and operational success. This role is perfect for someone who loves a lively, dynamic environment and wants to make a real impact on our gaming experience. This position is for a third shift Gaming Operations Manager with Owensboro Racing and Gaming.
Essential Duties And Responsibilities
The following duties give a snapshot of what you’ll do — but no two days are the same!
Dynamic leadership and people skills — your team thrives when you lead!
Excellent verbal and written communication.
Strong analytical and problem-solving abilities.
Ability to multitask in a fast-paced, energetic environment.
Flexible schedule — evenings, weekends, and holidays are part of the fun!
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with the OASIS 360 Gaming Device Tracking System is preferred.
Knowledge of gaming networks, systems, and device operations.
Must obtain and maintain a valid Kentucky Gaming/Racing License and Race and Sportsbook Employee License.
You must be 21 years of age or older to apply.
This is a 3rd shift position
Education And Experience
Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for over 150 years, beginning with the company’s most iconic and enduring asset, the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through the acquisition, development, and operation of live and historical racing entertainment venues, the growth of online wagering businesses, and the acquisition, development, and operation of regional casino gaming properties.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Already Work Here?
Here's a Link To Apply Internally
Employee Login
Nearest Major Market: Owensboro
Requisition ID#: 2301
Location:
Owensboro, KY, US, 42303
Property: Owensboro Racing & Gaming
Pay Range
ABOUT CHURCHILL DOWNS INCORPORATED
Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Job Summary
Are you a natural leader who thrives in a fast-paced, exciting environment? As the Gaming Operations Manager at Owensboro Racing and Gaming, you’ll be at the center of all the action on our Gaming Floor! You’ll lead a team of talented professionals, ensuring every guest enjoys a fun, seamless experience while keeping our operations running like a well-oiled machine. From coaching your team to managing gaming devices, you’ll make key decisions that drive guest satisfaction and operational success. This role is perfect for someone who loves a lively, dynamic environment and wants to make a real impact on our gaming experience. This position is for a third shift Gaming Operations Manager with Owensboro Racing and Gaming.
Essential Duties And Responsibilities
The following duties give a snapshot of what you’ll do — but no two days are the same!
- Lead and inspire your Gaming Operations team through coaching, training, and performance management.
- Monitor gaming device performance and oversee installations, conversions, moves, and upgrades to keep the gaming floor buzzing.
- Partner with corporate Gaming Operations to ensure devices and systems are running perfectly.
- Maintain confidentiality of all gaming data, revenue, and company-sensitive information.
- Prepare and manage departmental budgets, forecast expenses, and track variances to keep operations profitable.
- Ensure compliance with Owensboro Racing and Gaming policies, internal controls, KHRC regulations, and other governing rules.
- Build strong relationships with guests and team members by fostering a collaborative, service-first culture.
- Jump in wherever needed — your hands-on leadership keeps the floor moving smoothly!
Dynamic leadership and people skills — your team thrives when you lead!
Excellent verbal and written communication.
Strong analytical and problem-solving abilities.
Ability to multitask in a fast-paced, energetic environment.
Flexible schedule — evenings, weekends, and holidays are part of the fun!
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with the OASIS 360 Gaming Device Tracking System is preferred.
Knowledge of gaming networks, systems, and device operations.
Must obtain and maintain a valid Kentucky Gaming/Racing License and Race and Sportsbook Employee License.
You must be 21 years of age or older to apply.
This is a 3rd shift position
Education And Experience
- Bachelor’s degree in Business, Management, or related field or 5 years of relevant management experience.
- Deep understanding of the mechanical and play functions of gaming devices.
- Experience in gaming device operations, maintenance, and reporting systems.
- General knowledge of gaming regulations, including Cage and Players Club operations.
- Previous leadership experience in gaming, hospitality, or entertainment preferred.
- Must be able to stand, sit, walk, talk, and use hands repetitively for long periods (51–100% of the time).
- Occasionally lift, push, pull, or carry up to 50 lbs. (1–24% of the time).
- Occasionally climb, bend, stoop, kneel, or reach overhead.
- Up to 25% travel may be required.
- Work areas may include smoking sections.
- Noise levels range from moderate to loud.
- This is a 3rd shift position.
Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for over 150 years, beginning with the company’s most iconic and enduring asset, the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through the acquisition, development, and operation of live and historical racing entertainment venues, the growth of online wagering businesses, and the acquisition, development, and operation of regional casino gaming properties.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Already Work Here?
Here's a Link To Apply Internally
Employee Login
Nearest Major Market: Owensboro