CSR/Logistics Associate III

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

Hi Erik,

The CSRII role should be a CSRIII role. I think this was already routed but it needed the JD. Please see the details below.

Pay: $22.66

Customer Service Representative III

Summary

• Leads and mentors CSR team members, providing guidance on complex freight coordination and customer service issues.
• Oversees high-priority shipments and escalated freight problems, ensuring compliance with regulatory requirements and customer expectations.
• Analyzes workflow and recommends process improvements to enhance efficiency and reduce errors.
• Serves as primary liaison for key accounts and escalated carrier negotiations.
• Directs and coordinates activities for documentation and routing of outgoing and incoming freight, including bills of lading, customs forms, invoices, and other shipping documents.
• Ensures timely and accurate shipment and receipt of goods to avoid delivery delays or losses.
• Communicates with carriers, brokers, yard jockeys, and security to maintain alignment on appointments and trailer placement.
• Investigates and resolves escalated complaints regarding lost or damaged merchandise or shipment shortages.
• Maintains accurate records of incoming and outgoing goods and monitors compliance with safety and regulatory standards.

Education and Experience

• Preferred: Associate’s degree or higher; 2–3 years of experience in freight coordination or customer service, with demonstrated leadership or supervisory experience.

Knowledge, Skills & Abilities

• Advanced analytical and decision-making skills for complex freight and compliance issues.
• Proficiency in transportation management systems (TMS) and advanced Excel reporting.
• Ability to train and coach team members.
• Negotiation skills for carrier and broker agreements.
• Knowledge of regulatory compliance (DOT, customs, etc.).
• Strong sense of time organization, urgency, and priority.
• Effective communication skills (email, phone, in person).
• Strong work ethic and willingness to learn functions outside of role.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.