What are the responsibilities and job description for the Account Receivable Specialist position at OWEN SECURITY SOLUTIONS?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job summary:
Responsible for managing billing, collections, and account reconciliation for recurring monitoring services and installation-related charges. Ensure timely and accurate invoicing, maintains positive customer relationships, and supports cash flow by reducing delinquency and bad debt.
Responsibilities:
- Process recurring monthly/quarterly monitoring invoices, service call invoices and late fee invoices.
- Post customer payments electronically, accurately and timely.
- Reconcile customer accounts and resolve billing discrepancies.
- Monitor aging ques and proactively follow up on past-due accounts.
- Perform collection activities via phone, email, and written correspondence.
- Process credits and adjustments.
- Maintain detailed notes on customer accounts and collection efforts.
- Work closely with service, jobs, retention and sales teams to resolve account issues.
- Encourage and assist customers with enrollment in autopay options and online payment portal.
Qualifications:
- Excellent communication and customer service skills.
- Strong attention to detail and problem-solving abilities.
- Ability to manage high-volume accounts and meet deadlines.
- Ability to work independently.
Preferred Skills:
- Accounts Receivable or collection experience preferred.
- Bilingual-Spanish.
- Experience with Excel, Sedona and RingCentral platforms.
Expectations:
- 40-hour work week Monday – Friday,
- Maintain high call volume of 70 calls daily.
- Reach designated KPI goals by deadline.
- Travel/location flexibility between Calhoun and Kennesaw branches.