Shop Manager

Position Title: Shop Manager 
Department: Service  
Reports To: Operations Manager 
Location: Varies 
Date: March 26, 2026 

Position Summary 
The Shop Manager is responsible for overseeing daily shop operations and supervising service technicians to ensure efficient workflow, high-quality repairs, and a safe working environment. This role serves as the technical leader in the shop, assisting with complex diagnostics and repairs while coordinating work assignments and priorities. The Lead Shop Foreman acts as a key liaison between technicians, service advisors, and management to ensure repairs are completed accurately, efficiently, and in alignment with company standards. 

Key Responsibilities 

Shop Operations & Workflow 

• Assign and prioritize repair orders to technicians based on skill level, workload, and shop capacity. 

• Monitor shop productivity and workflow to ensure timely completion of repairs. 

• Coordinate with service advisors to ensure clear communication of repair timelines and technical needs. 

• Ensure proper documentation of repairs, parts usage, and labor hours. 

Technical Leadership 

• Provide technical guidance and support to technicians on complex diagnostics and repairs. 

• Assist with troubleshooting difficult mechanical or electrical issues when needed. 

• Review completed repairs to ensure quality workmanship and adherence to company standards. 

• Promote best practices in diagnostics, repair procedures, and equipment use. 

Team Development 

• Assist in training new technicians and supporting ongoing technical development. 

• Provide feedback to management regarding technician performance and training needs. 

• Foster a collaborative and professional shop environment. 

Safety & Compliance 

• Ensure technicians follow all safety procedures, PPE requirements, and shop policies. 

• Maintain a clean, organized, and safe shop environment. 

• Ensure compliance with company policies and applicable regulatory requirements. 

Communication & Coordination 

• Act as the primary liaison between technicians, service advisors, and management. 

• Communicate repair progress, delays, and technical issues clearly and promptly. 

• Work with parts and service teams to ensure parts availability and minimize downtime. 

Facilities Management 

Oversee the cleanliness, safety, and organization of shop and office areas, ensuring equipment, workspaces, and the overall facility are properly maintained and presentable for employees and visitors. 

Qualifications 

• Extensive experience as a service technician in a mechanical or service shop environment. 

• Strong diagnostic and troubleshooting skills across a wide range of equipment or vehicles. 

• Prior leadership, supervisory, or foreman experience preferred. 

• Excellent communication and organizational skills. 

• Ability to manage multiple priorities and maintain efficient workflow in a fast-paced environment. 

• Strong commitment to safety, quality, and customer service. 

Physical Requirements 

• Ability to work in a shop environment and perform occasional hands-on repair work. 

• Ability to stand, walk, bend, and lift equipment or parts as required. 

Work Environment 
This role is primarily based in a service shop environment and may involve exposure to mechanical equipment, noise, and varying shop conditions.