What are the responsibilities and job description for the Parts Sales Specialist position at Owen Companies?
The Parts Sales Specialist is responsible for purchasing parts, managing inventory levels, determining customer pricing, and supporting parts sales for both internal service operations and external customers. This role ensures the right parts are available when needed while maintaining accurate inventory and competitive pricing. The position requires strong product knowledge, vendor coordination, and customer service to support efficient shop operations and drive parts revenue.
Key Responsibilities
Parts Procurement & Vendor Coordination
- Purchase parts, components, and supplies from approved vendors.
- Maintain vendor relationships to ensure reliable supply, competitive pricing, and timely delivery.
- Monitor lead times and proactively order parts to support operational needs.
- Assist in evaluating supplier performance and identifying cost savings opportunities.
Inventory Management
- Maintain appropriate inventory levels to support service operations and customer demand.
- Receive, inspect, and stock incoming parts shipments.
- Maintain organized storage areas for efficient access and inventory control.
- Assist with inventory counts and reconcile discrepancies as needed.
Pricing & Parts Sales
- Determine customer pricing for parts based on cost, margin targets, and market conditions.
- Process parts orders for both internal technicians and external customers.
- Provide accurate quotes and product recommendations.
- Identify opportunities to increase parts sales and improve margins.
Operational Support
- Coordinate with service technicians and service advisors to ensure parts availability for repairs.
- Track backorders and communicate delivery timelines.
- Maintain accurate records of parts purchases, inventory, and sales transactions.
Customer Service
- Provide responsive support to internal teams and external customers.
- Assist customers in identifying correct parts for equipment or service needs.
- Resolve issues related to parts availability, orders, or deliveries.
Qualifications
Education & Experience
- High school diploma or equivalent required; technical or business training preferred.
- 2–4 years of experience in parts sales, inventory management, service operations, or a related field.
- Experience in equipment, industrial distribution, or service shop environments preferred.
Knowledge & Skills
- Strong understanding of parts identification, procurement, and inventory control.
- Ability to determine pricing and maintain appropriate margins.
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities.
- Experience with inventory management or ERP systems preferred.
- Ability to manage multiple priorities and work independently.
Work Environment
- Work is performed in a parts warehouse, shop, or service facility environment.
- May occasionally lift parts and materials up to 50 pounds.
- Exposure to shop equipment, noise, and warehouse conditions may occur.
EEO Statement: Owen Companies are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics