Resort Mgr, Tropic Hideaway RV Resort

Job Details

Description

The RV Resort Manager is responsible for the daily operations of Tropic Hideaway RV Resort. This hands-on leadership role oversees all aspects of guest services, team management, facility maintenance, revenue performance, and community standards. The ideal candidate brings a hospitality mindset, operational discipline, and the ability to create memorable guest experiences while meeting financial objectives.

Key Responsibilities

Operations Management:

• Oversee daily resort operations including check-in/check-out procedures, site assignments, and guest services
• Manage the CampSpot reservation system including inventory, rates, promotions, and availability
• Confirm all 186 sites are guest-ready ensuring proper hookups and lot cleanliness
• Maintain all amenities including pools, fitness center, pickleball courts, dog park, clubhouse, and laundry facilities
• Coordinate with maintenance team for preventive maintenance, repairs, and capital improvements
• Enforce resort rules and regulations while maintaining a welcoming guest environment
• Manage vendor relationships for propane, golf cart rentals, and other resort services
• Oversee camp store operations including inventory, merchandising, and point of sale
  
  

Guest Experience

• Create and maintain a tropical, welcoming atmosphere that reflects the resort brand
• Handle guest concerns, complaints, and special requests with professionalism and urgency
• Develop and implement guest engagement activities and events
• Maintain relationships with OWA Parks & Resort for guest ticket packages and promotions
• Monitor and respond to online reviews and guest feedback
• Ensure consistent delivery of resort standards across all guest touchpoints
  
  

Team Leadership

• Recruit, hire, train, and develop a high performing team
• Create staff schedules that ensure coverage during all operating hours including weekends and holidays
• Conduct regular team meetings, performance reviews, and coaching sessions
• Manage work camper program including recruitment, onboarding, and performance
• Foster a positive team culture focused on guest service and operational excellence
• Ensure compliance with all employment laws and company policies
  
  

Financial Management

• Strong background in Revenue Management using CampSpot
• Manage resort budget and control expenses while achieving revenue targets
• Monitor occupancy, ADR, and RevPAR against goals and prior year performance
• Implement dynamic pricing strategies aligned with seasonal demand patterns
• Oversee daily cash handling, deposits, and financial reconciliation
• Prepare and present monthly operating reports to ownership
• Identify opportunities for revenue growth and cost optimization
  
  

Compliance And Safety

• Ensure compliance with all local, state, and federal regulations
• Maintain health and safety standards including pool certifications and fire safety
• Implement and enforce emergency procedures including hurricane evacuation protocols
• Manage insurance requirements and incident documentation
• Conduct regular property inspections and safety audits
  
  

Qualifications

Required:

• Minimum 3 years of management experience in RV resorts, campgrounds, or hospitality
• Proven track record of team leadership and development
• Strong guest service orientation with ability to handle difficult situations
• Experience with property management or reservation systems
• Financial acumen including budgeting, P&L management, and reporting
• Proficiency with Microsoft Office and ability to learn new software quickly
• Excellent written and verbal communication skills
• Flexibility to work weekends, holidays, and be on-call for emergencies
• Valid driver's license and ability to operate a golf cart
  
  

Preferred

• Experience with CampSpot reservation system
• Background in upscale or luxury RV resort operations
• Knowledge of revenue management and dynamic pricing
• CPO (Certified Pool Operator) certification or ability to obtain
• Experience with work camper programs
• Familiarity with Gulf Coast tourism market
  
  

Physical Requirements

• Ability to stand, walk, and move throughout the property for extended periods
• Ability to work outdoors in varying weather conditions, including heat/humidity
• Ability to lift up to 50 pounds occasionally
• Ability to respond to emergency situations at any hour
  
  

Compensation And Benefits

• Competitive salary commensurate with experience
• Performance-based bonus opportunity
• On site housing available (optional)
• Paid time off and holidays
• Professional development opportunities
  
  

Interested applicants can apply directly to www.visitowa.com/employment.

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