What are the responsibilities and job description for the IT Manager position at OWA Parks & Resort?
DUTIES AND RESPONSIBILITIES:
- Interview potential employees
- Train new employees
- Manage department projects to ensure requirements and established timelines are met
- Assist with development and implementation processes for OWA’s IT systems and department
- Test and maintain business continuity protocols to minimize disruption to operations in the event of emergency situations or data loss
- Provide input on and implement efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure
- Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
- Oversees security of systems, networks, and enterprise information
- Develop and maintain relationships with external IT vendors and service providers
- Provide outstanding guest and team member service while performing assigned duties, including interpreting and conveying information, answering questions, and assisting guests, vendors, and associates with IT issues and concerns while at OWA
- Maintain a high degree of confidentiality in performing all aspects of assigned responsibilities
- Provide a variety of accurate and timely reports, logs, and forms, as required by Management
- Ensure workplace safety through training, mentoring, and adhering to established policies, procedures, and guidelines
- Assist in protecting and safeguarding all company assets
- Other duties and responsibilities as assigned
QUALIFICATIONS:
- Must have excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Excellent analytical and management skills
- Proficient in latest technology for IT systems and management
- One (1) year of experience assisting leadership of an IT department in a professional/structured paid position with a recognized company
- Must have a high school diploma or GED, or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- Must have and maintain a valid state-issued operator driver’s license
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Project management certifications (PMP, CompTIA Project , etc.) are a plus
- Ability to work well in a team environment