Studio Coordinator / Aesthetician

Department: Studio Team

Location: Bethesda, MD

Description

We are seeking a Studio Coordinator/ Aesthetician to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

• Provides patients with laser, PRP, microneedling and other rejuvenative procedures providing the highest level of patient comfort, studio experience, and results satisfaction
• Respects OVME culture, and abides by OVME Culture Guide
• Maintains an expert level of knowledge across the suite of OVME products and services
• Maintains all licenses and services-mandated training, as well as OVME proscribed training
• Maintains detailed records within the company’s patient management system with regard to patient procedures, outcomes and other required medical input
• In coordination with the Patient Care Coordinate, ensures that procedure rooms are maintained in a healthy and clean manner and conform to the OVME standards of sterility and use
• Proactively and within the context of individual patient needs, cross-sells other company products and services on a consultative basis
• Always presents as a consummate professional to patients and other team members
• Maintains all equipment, supplies and other procedural equipment to OVME standards
• Errs on the side of caution with regard to any outside or patient specific variable that could impact procedure safety, patient comfort, or results
• Reports to Studio Medical Director and Studio Manager
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
  
  

Education / Experience Requirements 

• Licensed Aesthetician
• Minimum 2-5 years concentrated experience in medical aesthetics, laser treatments, and all other premium aesthetic services is preferred.
• Medical CRM/ZENOTI experience a plus
  
  

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
  
  

Benefits

• 15 Days Paid Time Off
• 10 Paid Holidays
• Medical, Dental, Vision Coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus