Intake & Contractor Relations Specialist (Longmont/Metro)

Minimum Requirements:

• High School Diploma or equivalent required.
• At least two years’ administrative or HR-related experience required.
• Knowledge and ability to utilize proper grammar, spelling, and punctuation with excellent verbal and written communication skills.
• Strong organizational skills, especially regarding time management and prioritization, with ability to coordinate and manage multiple projects and follow-through from beginning to end on assigned tasks.
• Consistent, reliable transportation for travel and errands.
• Proficient in Windows operating system, cloud-based systems, electronic databases, and Office365.
• Readily establish and maintain effective working relationships with other employees and the public.
• Must possess a valid Colorado Driver’s License and proof of insurance per Overture insurance guidelines.
• Must pass background check and other screening per Overture requirements.

Salary Range: $23-24 per hour

Application Deadline: 7/31/26

What Overture Can Offer You:

• Make a difference in the lives of those you support and their family/caregivers.
• Medical, dental, vision, and life insurance
• Employer-paid basic group life insurance
• Supplemental insurance offerings: Short-term disability, accident, critical illness, additional life/AD&D
• Ever-evolving opportunities for growth

Essential Functions and Responsibilities (included, but not limited to):

Intake & Referral Coordination

· Serve as the first point of contact for incoming provider referrals, ensuring timely response and follow-up

· Review and process referrals, assessing provider viability and alignment with organizational needs

· Coordinate and schedule meet and greets between prospective providers, program staff, and individuals receiving services

· Communicate referral status and outcomes to program staff and leadership in a timely manner

· Maintain a referral tracking system to monitor pipeline activity, conversion rates, and follow-up needs

· Respond to provider inquiries with professionalism and a solutions-oriented approach

Program Liaison & Collaboration

· Serve as the primary liaison between contracted providers and program staff throughout the onboarding and intake process

· Communicate regularly with program coordinators, residential teams, and health services staff to align provider placements with participant needs and to address questions, concerns, or documentation gaps

· Attend relevant program meetings to stay current on service needs, capacity, and provider requirements

· Support program staff in navigating provider onboarding timelines and compliance requirements

· Escalate unresolved provider or placement concerns to appropriate leadership promptly

Provider Onboarding & Candidate Assessment

· Conduct initial interviews with prospective provider candidates to assess qualifications, experience, and alignment with Overture's mission and values

· Educate prospective providers about the organization's programs, expectations, person-centered philosophy, and contractor requirements

· Guide providers through the full onboarding process, offering clear instructions, support, and accountability at each stage

· Ensure all required onboarding materials, agreements, and documentation are completed prior to service start dates

· Serve as a consistent resource for providers to ensure understanding of onboarding practices, requirements, and timelines

· Offer flexibility in service delivery to accommodate the diverse needs of contracted providers

· Home inspections of potential providers.

Documentation & Compliance Management

· Collect, review, and maintain all required contractor documentation including W-9s, insurance certificates, licenses, certifications, and background checks

· Verify documentation compliance with company, state, and federal requirements prior to onboarding completion

· Conduct initial and recurring background checks including OIG screenings, Medicaid exclusion screenings, and any other required regulatory checks

· Track renewal dates for ongoing background check requirements and screenings

· Notify contractors of expiring documentation and collect updated information proactively to maintain compliance

· Escalate concerns regarding missing, expired, or non-compliant documentation to appropriate leadership

· Ensure all contractor files are audit-ready and maintained in alignment with compliance standards at all times

Job Type: Full Time

*This position is a hybrid/flex remote schedule out of your nearest located office and requires travel to our other Colorado locations as needed. Cities include Denver Metro & Longmont

What we value:

• We practice open, honest, and direct communication, we emphasize active listening by hearing others before we speak, and we are congruent in our words and actions.
• We treat others with the utmost respect by engaging in positive interaction with the people we serve, care providers, and coworkers.
• We take responsibility and serve with integrity as we remember the people we serve always come first.
• We promote teamwork and a positive work environment, where everyone feels valued and has fun as we support the mission of our organization.
• We encourage and promote innovation and positive change.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements - Requires repetitive manual and finger dexterity and eye- hand coordination; requires the ability to use all office equipment; and the ability to lift/carry up to 30 pounds using appropriate body mechanics.

Visual, Hearing, and Communication Requirements - Must be able to read, understand and communicate information and ideas orally and in writing in order to effectively communicate with others.

Pressure Factor- This position may require employees to adapt to a frequently changing environment, including handling and de-escalating incidents. This position will interact with individuals who are intellectually and developmentally delayed, may be frail, confused, and at times engage in verbal or physical aggression. Accordingly, it is sometimes necessary to deal with unpleasant situations with the need to problem solve.

Equity Statement:

The company values wellbeing, collaboration, authenticity, and excellence. Aligning with these values, it is our commitment to establish and support a culture that is passionate about diversity, inclusion, belonging and to provide everyone with an equal opportunity to thrive. This culture is central to our mission and to the impact on the communities that we serve. We know that having differing perspectives aids us in the creation of better ideas to continue to enhance our operational excellence and overall success.

Equal Opportunity Statement:

The company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including managers and co-workers. Unlawful harassment includes verbal or physical conduct that has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.

Additional Notes:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Longmont, CO 80501

Salary : $23 - $24