Medical Front Office Receptionist

Come Join Overstory Health as a Lead Medical Receptionist in Boston, MA

Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.

About the Role

We are seeking a dedicated and personable Lead Medical Front Office Receptionist to join our team. As the first point of contact for patients, you will play a key role in creating a welcoming and supportive virtual experience. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.

Key Responsibilities

• Manage Operations: Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members.
• Schedule Appointments and Maintain Calendars: Coordinate patient schedules, confirm appointments, and handle rescheduling as needed.
• Handle Patient Check-In and Check-Out: Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records.
• Support Administrative Tasks: Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth clinic operations and provide administrative support for the clinical and admissions teams, such as scheduling and coordinating appointments, preparing documents, technical support during sessions, and data entry.

Qualifications

• Location: Lives in the Boston metropolitan area.
• Schedule: Monday-Thursday, 8:00 AM - 5:00 PM (W2 position, full-time, up to 40 hours per week).
• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office experience in a non-healthcare setting.
• Skills: Strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
• Technology: Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).
• Preferred: Experience working with medical professionals and confidence interacting with a diverse patient population.

Why Join Overstory Health?

• Make a Meaningful Impact: Help create a welcoming environment that supports individuals during critical times.
• Collaborate with Experts: Work alongside dedicated healthcare professionals passionate about improving mental health outcomes.
• Grow with Us: Enjoy opportunities for career development and advancement as we expand.

Compensation & Benefits

• Competitive hourly range of $22-24/hr. and performance incentives
• Flexible time off policy (FTO)
• Comprehensive health insurance with no waiting period (medical, dental, vision)
• Short- and long-term disability coverage at no cost to employees
• 401(k) with company match up to 4% of income
• Supplemental benefits

Apply now and be part of a mission-driven organization dedicated to transforming mental health care.