Sales Operations Manager

About Us

Overseas Food Trading Ltd. is a fast-growing importer and distributor of specialty foods, partnering with best-in-class global manufacturers to bring differentiated, high-quality products to the North American market.

Mamame Whole Foods is a fast-growing plant-based snack company founded in 2023 and headquartered in Singapore. The brand specializes in innovative, clean-label snacks inspired by tempeh, reimagined for modern consumers. Its flagship product—tempeh chips made from fermented black-eyed beans—offers a nutritious alternative to conventional snacks, combining high protein, fiber, and simple ingredients.

Mamame is rapidly expanding in the US Natural & Specialty channel, with a focus on leading national retailers such as Whole Foods Market and Sprouts Farmers Market, as well as regional and independent chains.

Summary

We are seeking a highly driven, entrepreneurial Sales & Operations Manager to lead the growth of Mamame in the United States.

This is a hybrid role. You will be responsible not only for opening new accounts and expanding distribution, but also for ensuring strong in-market execution, inventory flow, and sales performance.

You will serve as the primary point of ownership for Mamame in the US, working closely with both the Overseas Food Trading teams and Mamame’s headquarters in Singapore and Jakarta. This role requires a high degree of autonomy, accountability, and cross-functional coordination.

Key Responsibilities

Business Development & Account Management

· Identify, pursue, and secure new accounts across the Natural & Specialty channel, including:

o Coops (INFRA, NCG)

o Regional Natural chains (5–250 stores)

o National chains (WFM, Sprouts..).

· Lead all buyer interactions: pitch, negotiate, close, and expand SKU assortment

· Grow and deepen relationships with existing accounts, driving distribution and shelf presence

Distribution & Channel Execution

· Build and manage distribution through key partners such as:

o UNFI

o KeHE

· Ensure effective onboarding of new accounts and successful product launches

· Monitor and support distributor performance, ensuring consistent reorder flow and coverage

In-Market Performance & Velocity

· Take ownership of sell-through performance across accounts

· Plan and execute promotional programs, in-store demos, and merchandising initiatives

· Partner with retailers and distributors to secure resets, secondary placements, and feature opportunities

· Analyze performance data and proactively implement actions to improve velocity

Cross-Functional Coordination & Operations

· Act as the key liaison between the supplier (based in Singapore & Jakarta) and the different Overseas Food Trading teams (operations, supply chain, compliance, project managers)

· Align on forecasting, inventory planning, and replenishment to ensure product availability

· Identify and resolve operational challenges impacting sales, including stock levels, lead times, and distribution gaps

· Ensure that commercial wins translate into consistent on-shelf execution

Market Presence & Insights

· Maintain a strong presence in the field through regular store visits, distributor engagement, and customer meetings

· Represent the brand at key industry events, including Expo West and Fancy Food Show

· Gather and share market intelligence on competitors, pricing, and category trends

· Identify new opportunities for growth across channels and regions, with a focus on the Northeast US

What Success Looks Like (12–18 Months)

• New authorizations secured with key Natural and regional retailers
• Expanded SKU presence across existing and new accounts
• Strong distributor penetration with consistent reorder cadence
• High in-stock rates and reliable inventory flow
• Measurable improvements in velocity and sell-through
• Effective execution of promotional and merchandising programs
• Clear, consistent coordination between US operations and HQ teams

Qualifications

Education & Experience

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field (or equivalent practical experience)
• A minimum of 2 years of experience in CPG sales, account management, or sales operations, preferably within the Natural & Specialty food channel
• Proven track record of opening, managing, and expanding accounts within Natural / Specialty retail
• Experience working with emerging or high-growth FMCG/CPG brands
• Strong understanding of distributor ecosystems, particularly UNFI and KeHE

Skills & Profile

• Entrepreneurial and highly self-motivated, with the ability to operate as the primary owner of the US business
• Strong commercial acumen, with experience leading buyer conversations, negotiations, and promotional planning
• Demonstrated ability to drive distribution growth, expand SKU presence, and improve in-market performance
• Solid understanding of inventory flow, forecasting, and operational coordination to support consistent in-stock performance
• Data-driven mindset, with the ability to analyze sales performance and take action to improve velocity
• Hands-on and execution-focused, comfortable working across both sales and operations, including in-market support when needed
• Strong organizational and communication skills, with the ability to manage multiple priorities
• Comfortable working cross-functionally across teams and time zones, including international stakeholders
• Relationship-driven, with the ability to build trust with buyers, distributors, and internal teams
• Willingness to travel extensively and maintain a strong presence in-market
• Experience in plant-based, better-for-you, or natural food products - preferred

The role requires the ability to lift and transport products up to 50 pounds, as well as flexibility for regular travel to support customer engagement and in-market execution.