Sales - Driven Reservations Agent (Sales Experience Required)

Sales & Reservations Agent

Prestige Transportation & Overland Chauffeured Services
Kansas City, KS 66106
Full time | In person

Compensation

$20–$22 per hour, plus commission. Estimated annual commission is $3,500–$10,000, depending on individual performance and the commission plan.

Exceptional performers may qualify for a pay increase following a six month performance review.

About Us

Prestige Transportation & Overland Chauffeured Services provide professional chauffeured transportation for corporate travelers, individuals, weddings, conferences, sporting events, and other special occasions.

Our operations run 24 hours a day, seven days a week. Clients rely on us for responsive communication, accurate planning, discretion, and dependable service.

About the Role

We are looking for a Sales & Reservations Agent who can turn transportation inquiries into confirmed bookings while delivering excellent client service.

You will respond to inbound phone calls, emails, and online inquiries; understand each client’s needs; recommend appropriate transportation; prepare quotes; and follow up to earn the booking.

This position combines sales, hospitality, and detailed reservation work. Success requires confidence asking for the sale and the discipline to enter every reservation accurately. You will coordinate transportation in Kansas City and other destinations around the world.

What You Will Do

• Respond promptly and professionally to incoming calls, emails, and online leads.
• Ask questions to understand passenger counts, luggage needs, schedules, destinations, and service expectations.
• Recommend appropriate vehicles and services based on the client’s needs.
• Prepare accurate quotes and explain pricing clearly.
• Ask for the booking, address objections, and follow up on outstanding quotes.
• Maintain organized records of inquiries, quotes, follow up activity, and confirmed reservations.
• Enter and verify critical reservation details, including dates, pickup times, locations, vehicle types, passenger information, and special instructions.
• Coordinate with reservations, dispatch, and group transportation colleagues to communicate client needs.
• Handle changes and client concerns calmly and professionally.
• Protect confidential client information.

What Success Looks Like

• Consistent conversion of qualified inquiries into confirmed reservations.
• Timely follow up on open quotes and prospective bookings.
• Accurate reservations that give our operations team the information needed to deliver the service.
• Clear, professional communication with clients and coworkers.
• Reliable attendance and ownership of assigned work.
• Achievement of established sales, service, and accuracy expectations.

Qualifications

• Demonstrated success in sales, reservations, hospitality, or a client service role involving quoting, booking, or selling services.
• Three or more years of relevant experience preferred.
• Confidence selling over the phone and through email.
• Ability to build rapport, identify client needs, explain value, and ask for the sale.
• Strong written communication and attention to detail.
• Ability to manage multiple inquiries while keeping commitments and meeting deadlines.
• Comfort learning reservation software and working across multiple computer systems.
• Ability to work independently and collaborate with a team.
• Professional judgment, discretion, and a dependable work ethic.
• Professional references who can speak to your performance and reliability.
• Ability to complete required background, drug, and alcohol screening.

Experience with transportation reservation systems is helpful. Candidates with backgrounds in hotel reservations, hospitality sales, service sales, and call centers are encouraged to apply.

Schedule and Location

This is a full time, in person position based at our Kansas City, Kansas office near Merriam Lane, between I-35 and I-635.

The schedule includes regular weekday shifts and alternating weekends. Weekend availability is required.

Candidates must be able to reliably commute to Kansas City, KS 66106 by their start date.

Benefits

• Health, dental, vision, and life insurance.
• 401(k) with company matching up to 4%, immediately vested.
• Paid time off and vacation.
• Flexible spending account and health savings account options.
• Employee discounts.
• Professional development assistance.

How to Apply

Submit your resume and a brief explanation of your relevant experience. Include an example of how you have converted an inquiry into a sale, improved booking results, or delivered exceptional client service.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ability to Commute:

• Kansas City, KS 66106 (Required)

Ability to Relocate:

• Kansas City, KS 66106: Relocate before starting work (Required)

Work Location: In person

Salary : $3,500 - $10,000