What are the responsibilities and job description for the Seasonal Helpdesk Analyst position at Overland Sheepskin?
Job Summary
We are looking for a customer service-oriented Help Desk analyst to provide technical support to users efficiently and accurately. You will be a member of the company’s front line support team, and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
- Provide first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Walk customers through problem solving process
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Participate in after-hours/weekend on-call rotation
- Ensure proper recording, documentation, and closure
- Recommended procedure modifications or improvements
Skills
- Proven working experience in providing help desk support preferred
- Working knowledge of help desk software and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation attitude
Pay: $45,000.00 - $47,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
Salary : $45,000 - $47,000