VP, Key Account Manager

Who We Are 

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.

The Role
 The Vice President of Key Account Management is an executive leadership role responsible for developing and executing strategies that maximize the value of the organization’s most important client relationships while leading a global team of Key Account Managers. This role focuses on deepening partnerships with strategic accounts, driving sustainable revenue growth, and working with all resources in the business to ensure exceptional client satisfaction. The VP leads a team dedicated to high-value clients, the global KAM team, and plays a critical role in aligning account strategies with overall business objectives.

Key Responsibilities

• Define and implement a global key account management (KAM) strategy focused on growth, retention, and client success.
• Lead, mentor, and scale a global high-performing team of key account directors and managers.
• Serve as an executive sponsor for top-tier clients, building and maintaining C-level relationships.
• Drive revenue retention & growth through strategic account planning, cross-selling, upselling, and long-term partnership development.
• Oversee the development and execution of customized account plans for priority clients.
• Collaborate cross-functionally with sales, product, marketing, finance, and operations to deliver tailored solutions.
• Monitor account performance, client health, and satisfaction metrics; take proactive action to mitigate risks.
• Lead complex contract negotiations, renewals, and pricing and profitability strategies for key accounts.
• Identify market trends and client needs to inform product innovation and service enhancements.
• Ensure a consistent, high-quality client experience across all touchpoints.
• Establish KPIs, dashboards, and reporting frameworks to track success and inform executive decision-making.
• Maneuver within a fast-paced business environment to proliferate Voice-of-Customer communications to the correct internal departments
• Enable the team to build breadth & depth in the customer base for C-Suite and executive level relationships
• Define Key Account playbooks, operating rhythm and account management standards
• Monitor competitive dynamics impacting key accounts

Qualifications

• 12–15 years of experience in global key account management, strategic sales, or client leadership roles.
• Demonstrated success managing large, global, or enterprise-level accounts while meeting revenue and business objectives
• Strong leadership experience with the ability to build and inspire high-performing global teams.
• Proven track record of driving significant revenue growth and client retention.
• Exceptional negotiation, communication, and stakeholder management skills with the ability to train and manage the KAM team to those same objectives
• Strong analytical and strategic thinking capabilities.

Perks and Benefits

• Top employee health and well-being benefits
• 401(k) Matching
• Caregiver/adoption/family leave
• Employee Assistance Program
• Self paced Development & Training program
• Rotating company ‘Perks at Work’ program
• Flexible PTO policy
• Business casual dress

Our culture

We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.