General Manager- Over Easy

Over Easy

Job Position: General Manager

Supervisor: Market Partner

Overall

• Supervises and achieves the highest standards in the overall operation of

food and service areas in Over Easy

• Directs and supervises proper staffing, service, product quality and guest satisfaction

in harmony with Over Easy’s Core Values

• Directs and supervises a well maintained, clean and safe facility, fixtures, and equipment
• Directs and supervises financial controls, forecasting and budget goals
• Initiates the restaurants marketing plans
• Leads by example, maintains strong leadership, organizational and decision-making skills
• Communicates clearly and effectively
• Provides a positive and safe work environment

Core Values & Over Easy’s Operating Policies

• Upholds core values, policies and standard of Over Easy

Employees & Staffing

• Oversees all FOH staff
• Assists and proactively helps with BOH staff
• Conducts hiring processes
• Maintains scheduling and implementation of all training and development programs
• Is the primary lead in training and overseeing development of new staff
• Conducts performance reviews for FOH employees
• Conducts ongoing training in areas of service, alcohol, food, and personality for staff
• Takes note of disciplinary action/termination as needed

Service Standards

• Oversees implementation and maintenance of all Plated Projects service standards
• Ensures compliance with all Over Easy’s standards, procedures, methods, and techniques
• BOH – Ensures that Over Easy standards of food quality, and consistency are always met. In addition to adhering to County Food and Health Safety Guidelines.
• FOH - Food delivery, service, and guest experience standards. Oversees accuracy, quality and timeliness of all dishes and beverages leaving the kitchen and bar

Product Standards

• Maintains impeccable knowledge of Over Easy menu, dishes, ingredients, and recipes
• Maintains extensive alcohol beverage service standards, ID checks, over serving, etc

Guest Relation Standards

• Oversees implementation and maintenance of all Over Easy guest relation standards
• Oversees reservation system and procedures in house
• Oversees POS system and procedures
• Creates budgets and implements annual marketing plans
• Is knowledgeable of community events, local businesses, and competitors
• Communicates with guests and receives feedback good or bad
• Welcomes and acknowledges regulars, VIP’s, large parties etc
• Actively engages the community to drive business and catering via schools, hotels, local business etc

Work Environment

• Oversees compliance with all Over Easy sanitation, health and safety standards and injury prevention standards
• Oversees compliance with all Over Easy facility and equipment maintenance standards
• Helps maintain and clean and safe work environment
• Creates and maintains a positive work environment where all employees feel comfortable and are treated with respect
• Keeps moral high and staff having fun.
• Floor Door & Décor- Maintains a clean and organized Dining Room and areas visible to the guest
• Is compliant with Over Easy promotional standards and materials
• Keeps a common focus on guests entering and exiting the restaurant
• Creates a culture that is passionate about the Guest Experience from the time they enter until the time they leave
• Ensures that the environment of the restaurant will never be scarified including music, TV’s, staff engagement
• Maintains the overall look of the Over Easy Brand

Financial Management

• Ensures proper food and beverage cost controls and procedures
• Ensures proper labor cost controls and procedures
• Monitors and complies with all budgetary guidelines
• Monitors all budget variances
• Ensures proper forecasting processes and variances.
• Maintains keeping accurate reverse labor

Communication & Presence

• Leads by example
• Maintains positive attendance record
• Attends and contributes to all weekly manager meetings
• Communicates and responds to company emails
• Completes daily manager log
• Conducts daily pre-shifts
• Completes daily paperwork
• Communicates in a timely manner via email to managers, office staff, and owners as
• needed
• Problem solves and resolves employee conflicts, irate customers, upset
• vendors
• Utilization of software tools to record, monitor and achieve results
• Restaurant 365, Toast POS & Payroll, Office 365

Qualifications

Minimum 3 years work experience managing a restaurant with a staff of 10

Attention to detail

Strong leadership, organizational and decision-making skills

Able to communicate clear and effectively

Able to reach, bend, stoop and frequently lift up to fifty pounds.

Able to work in a standing position for extended periods of time

Exceptional hygiene and grooming habits