What are the responsibilities and job description for the Sales Op's Coordinator position at Oved Group?
Who We Are
o5 group is an industry leader in global fashion & apparel design with 40 years of success across wholesale, e‑comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA — a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full‑collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.
About the Role
The Sales Operations team is responsible for providing the highest level of service to sales management, sales representatives, and customers to achieve company sales goals. As a Sales Operations Coordinator, your mission is to profitably deliver Dickies products on-time and in-full with the least amount of deliveries.
How You’ll Contribute
- Responsible for maintaining exceptional order book quality, which requires knowledge of (including, but not limited to): EDI Processes, Bulk Management, Credit Policies, and Business Reporting capabilities.
- Remain in constant communication with Sales Representatives and customers in an effort to provide
- best-in-class service levels.
- Follow policies and procedures to guarantee that the Sales team is notified of all issues/risks related to order quality before the requested delivery dates.
- Collaborate with Sales, Production and Distribution/Logistics teams to deliver products on time and in-full.
- Eager to learn all product lines, assortments, and key styles.
- Collaborate with the Accounting department to monitor and resolve credit issues.
- Work with the production team to ensure any special ticketing requirement are handled at the factory level.Responsible for understanding all customer EDI, VAS, and compliance requirements.
- Enter RAs and credit memos that may come as a result of shortages, customer accommodation, missed discounts, overages, etc.
- Work closely with other Specialty and Key Account Sales Operations Coordinators.
- Work cross functionally with all other departments as needed
- Standard Sales Support Tasks (including, but not limited to): data entry for manual orders, order
- maintenance, order status updates, and reporting.
- Connect with Sales Management and Sales Representatives daily to resolve any outstanding requests.
- Monitor and quickly respond to all direct phone or email requests from customers.
What you Bring to the team
- 1 years’ retail and/or customer service experience
- Excellent written and verbal communication skills required
- Microsoft Office required; Excel proficiency a must
- Experience supporting EDI customers preferred
- able to multi-task
- Must be able to work well in a team and also be self sufficient
- Must enjoy a fast-paced environment with many demands
Why join o5group
- Health Benefits (Medical, Dental and Vision)
- Paid Time Off
- 401(k)
- Company Paid Holidays
- Life Insurance
- Commuter Benefits
- Hybrid / Flex work schedule