What are the responsibilities and job description for the Training & Support Specialist position at Ovation?
Company Overview
Ovation, a family-owned and privately held real estate firm with a 40-year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in development pipeline. The firm's multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable senior units, and 2,000 units managed for third parties for a total of 10,600 units under management. Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.
We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.
The Role
The Training & Support Specialist helps bring Ovation's learning strategy to life through engaging onboarding, training facilitation, learner support, and on-site reinforcement. This hands-on role partners with Training, HR, Operations, and property leaders to ensure employees are prepared, supported, and confident in their roles.
Key Responsibilities
Qualifications
Company Benefits
We offer competitive salaries, career growth opportunities, and a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with employer match.
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***
#Li-Onsite
Ovation, a family-owned and privately held real estate firm with a 40-year track record, is a vertically integrated organization specializing in the development, construction, and management of residential properties. To date, Ovation has developed over 40 properties, comprising more than 12,000 apartment units, with an additional 4,000 units currently in development pipeline. The firm's multifamily portfolio includes 6,000 Class A units, 400 active adult units, 2,200 affordable senior units, and 2,000 units managed for third parties for a total of 10,600 units under management. Committed to enhancing the lives of individuals, families, and communities, Ovation continues to expand its impact, one home at a time.
We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles.
The Role
The Training & Support Specialist helps bring Ovation's learning strategy to life through engaging onboarding, training facilitation, learner support, and on-site reinforcement. This hands-on role partners with Training, HR, Operations, and property leaders to ensure employees are prepared, supported, and confident in their roles.
Key Responsibilities
- Lead and support new hire onboarding, both in-person and virtually, introducing employees to Ovation's culture, systems, processes, and expectations.
- Co-facilitate live, virtual, and e-learning training for leasing, operations, systems, customer service, and other functions.
- Provide ongoing learner support by answering questions, clarifying processes, and reinforcing training and SOPs.
- Travel to properties to provide on-site training reinforcement and operational support, identify learning gaps, and share feedback with Training and Operations.
- Coordinate training logistics, including scheduling, invitations, materials, technology, rosters, and completion tracking.
- Support new property transitions and third-party onboarding, including training preparation, Day 1 support, system readiness, documentation, and post-transition follow-up.
- Assist with the rollout of new systems, tools, programs, and processes through training and change-management support.
- Maintain and assist with updates to training materials, SOPs, job aids, FAQs, and LMS content.
- Serve as an approachable culture ambassador and trusted resource for employees throughout their learning journey.
Qualifications
- Bachelor's degree in Business, Education, Human Resources, or a related field preferred; equivalent experience will be considered.
- 1-3 years of experience in multifamily property management, leasing, operations, training, or a related field preferred.
- Strong presentation, facilitation, communication, and interpersonal skills.
- Comfortable facilitating both in-person and virtual training.
- Experience with an LMS such as Grace Hill, Easy LMS, or similar platforms preferred.
- Proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint.
- Highly organized with strong follow-through and attention to detail.
- Comfortable with moderate travel to properties for training and support.
Company Benefits
We offer competitive salaries, career growth opportunities, and a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with employer match.
- Rent discount - Employee rent discount after 90 days.
- Medical Insurance - 100% free option available for employee/company pays portion of dependent coverage, eligible 1st of the month after 60 days
- Dental and Vision Insurance - Employee and dependent coverage options available, eligible 1st of the month after 60 days.
- You will be eligible to enroll in our 401K plan on the first day of the quarter following three months of employment.
- Our generous PTO package consists of 13 days of paid time off, which is pro-rated in each pay period and increases with tenure (available after 90 days of employment), ten holidays, and one half day annually.
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***
#Li-Onsite