Desktop Support Technician

Job Location:- Coral Springs, FL - Onsite

Rate: $20-23/hr Benefits

Job Description:

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

Primary duties are listed below:

• Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.

• Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.

• Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.

• Provide foundational support for macOS environments to assist users of Apple devices.

• Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.

• Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.

• Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.

• Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.

• Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.

• Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.

• Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.

• Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.

Required Skills:

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.

• Experience with PC and laptop hardware installation, configuration, and troubleshooting.

• Familiarity with enterprise antivirus and endpoint protection solutions.

• Experience with helpdesk ticketing systems and IT service management practices.

• Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.

• Familiarity with enterprise encryption solutions and Windows device management via Active Directory.

• Strong analytical, problem-solving, and technical troubleshooting abilities.

• Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.

• Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.

• Demonstrated commitment to delivering high-quality customer service to internal stakeholders.

• Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.

• Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.