What are the responsibilities and job description for the Sr. Infrastrucuture Engineer position at Ovation Workplace Services Inc?
Duties
- The areas of focus for this role are Modern Endpoint Management, Intune (MAM-WE), SCCM, Windows 7, Windows 10, Windows 11, Group Policy, Windows as a Service (WaaS), Autopilot, and SCCM Co-management
· Implementation of new key initiatives within the Device and Data organization
· Accountability of Engineering solutions for current state and future vision that align to overall product roadmaps.
· Works closely with architecture, engineering manager, product owners, and delivery functions to provide a world class end-to-end product experience to end user customers.
· Provide insights into products, technologies and market trends while keeping updated with the latest
technologies
· Troubleshoot complex software and hardware issues as the final IT escalation level
· Develop close relationship with vendors, business and technology leaders
· Document solutions, SOPs and endpoint configuration standards
· In charge of hardware testing and selection across many business areas
· Present team recommendations to management, communicate technical issues in a concise and clear message
· Work with IT Communications and Business Enablement teams to develop materials to market products.
· Assist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity