What are the responsibilities and job description for the Field Service Engineer - Onsite position at Ovation Workplace Services Inc?
Job Summary
We are seeking a technically proficient and customer-oriented Field Engineer to provide remote support for
end-user devices across Nespresso Boutiques in USA. This role is based in New York and involves supporting
a variety of devices including laptops, desktops, tablets, iPads, and point-of-sale (POS) systems.
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Key Responsibilities
• Provide remote support for laptops, desktops, tablets, and iPads running Windows 10/11.
• Troubleshoot hardware and software issues, including basic component-level diagnostics.
• Support POS systems used in Nespresso Boutiques across Canada.
• Perform daily visual checks of meeting room equipment and restart devices as needed.
• Image laptops, desktops, and tablets using Windows 11 imaging tools.
• Provide basic support for desktop applications such as Microsoft Office, VPN clients, and collaboration
tools.
• Use SCCM for basic device management and software deployment.
• Perform basic LAN/Wi-Fi network troubleshooting.
• Collaborate with internal IT teams and escalate issues when necessary.
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Required Skills & Qualifications
• 3–5 years of experience in IT support or field engineering roles.
• Proficiency in Windows 10/11 OS and hardware troubleshooting.
• Experience with device imaging and deployment processes.
• Basic knowledge of SCCM
• Familiarity with POS systems and retail IT environments is a plus.
• Strong communication and interpersonal skills.
• Fluent in English (spoken and written).
• Ability to work independently and manage time effectively in a remote support setting.