What are the responsibilities and job description for the Front Office Representative position at Ovation OBGYN?
Company Overview
Ovation Obstetrics and Gynecology in Frisco, TX is seeking a Front Office Representative to join our team. At Ovation, we use our expertise, experience, and understanding of our patients’ specific health needs to provide personalized, professional healthcare in a comfortable, compassionate setting. We are looking for someone that thrives in a compassionate, nurturing, and collaborative environment. We have created an amazing culture where we strive to provide a workplace where everyone is valued and given opportunities to grow their skills while providing high quality care to our patients.
Job Description
The Front Office Representative provides support to the clinic and physician in the areas of patient care by performing a wide variety of administrative duties. The Front Office Representative answers incoming calls, greets the patient and guides them through the check-in and check-out process. As the first impression for patients and visitors, they represent the clinic in a warm, welcoming, and professional manner. Successful candidates work well in a team environment and are empathetic to patient’s needs and concerns.
Essential Skills and Functions
- Greet patients and ensure smooth daily patient flow
- Answer incoming phone calls
- Schedules patient appointments
- Monitors and responds to front desk email messages
- Identifies special needs and takes appropriate steps to ensure patient appointments are scheduled according to set guidelines
- Check in patients to include updating and verifying insurance and demographic information in the EMR
- Ensure all new and existing patient forms are properly completed and documented in the EMR
- Check out patients to include collecting co-pays or deductibles and reviewing billed charges
- Verify insurance benefits
- Process incoming referrals
Qualifications
- Excellent customer service and communication skills.
- Empathetic to patient’s needs and concerns.
- Highly motivated and organized.
- Ability to work independently and prioritize daily tasks.
- Experience with insurance verification and referrals
- Experience with basic desktop software, medical practice management, and electronic medical record systems (Athena is a plus)
- Fluent in English
- Excel under pressure with attention to detail
- Knowledge of and adherence to HIPAA rules and regulations.
Years of Experience
- 2 years’ experience in a medical office
- OBGYN experience is a plus
Hours
- Full-time position
Education
- High School Diploma or Equivalent
Job Type
- Full-time
Salary
- From $18.00 per hour
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401k
Schedule
- 8-hour shift
Ability to commute/relocate:
- Frisco, TX 75034: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Medical office: 2 years (Required)
Work Location: One location
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Athenahealth: 1 year (Preferred)
Work Location: In person
Salary : $18