PA, OP Registration

Welcome to Ovation Healthcare!

At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.

Summary:

The Patient Access OP Registrar, reflects the mission, vision, and values of Amplify RCM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This position reports to the Patient Access Manager.

The Outpatient Registration role is responsible for registering patients for outpatient services, verifying insurance, collecting payments, and ensuring accurate patient records. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Duties and Responsibilities:

• Greet and assist patients during the check-in and registration process.
• Collect and verify patient demographics, insurance information, and necessary authorizations.
• Explain hospital policies, billing procedures, and consent forms to patients.
• Process payments, and co-pays.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Work collaboratively with clinical staff, nursing, and billing departments.
• Address patient inquiries and resolve registration-related issues promptly.
• Perform data entry and maintain accurate electronic health records (EHR).
• Assist with other administrative duties as assigned.

Knowledge, Skills, and Abilities:

• Proficiency in electronic health records (EHR) systems and Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• Excellent multitasking and organizational skills.
• Knowledge of medical terminology and insurance verification is a plus.

Work Experience, Education, and Certifications:

• High school diploma or equivalent (Associate's degree is a plus).
• Previous experience in patient registration, medical billing, or front desk operations in a healthcare setting preferred.

Working Conditions and Physical Requirements:

• Fast-paced hospital outpatient department.
• Requires extended periods of standing and/or sitting.
• Requires moderate pushing, pulling, bending, squatting or lifting 10-30 pounds.
• May require evening or weekend shifts based on hospital needs.