Community Relations Coordinator-Assisted Living @ Ovation Sienna Hills!

Community Relations Coordinator - Assisted Living

Status: Full Time
Shift: Day shift
Wage: $45,000-55,000/yr DOE bonus potential

Location: Ovation Sienna Hills | 1525 East Ovation Place, Washington, UT 84780

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents. Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them. They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community. They will encourage and support teamwork and create memorable moments for our residents.

Our Mission: To enhance the life of every person we serve

Supports and maintains The Ovation Core Values:

Integrity above all else
Passion for the quality of people’s lives
Quality that is obvious
Innovation, not emulation
A culture of respect, belonging, and celebration of diversity
Reaching to learn, grow and embrace change
Teamwork, trust, camaraderie, and fun

The primary purpose of your position is to provide clients (prospective residents and their families and referral sources) with property and program information via community outreach and networking (lead management, property tours, personal visits, presentations, and follow-up.) To direct the move-in process and ensure appropriate placement, coordinate move-in documentation, in accordance with established policies and procedures, and as directed by your supervisor.

Responsibilities:

• Responsible for receiving and tracking community relations data such as inquiries, tours, deposits, special events, advertising, etc.
• Responsible for weekly reports that track referrals, inquiries, tours, deposits, and referral sources
• Responsible for move-in paperwork including review of paperwork done
• Responsible for handling incoming and outgoing sales and marketing calls, giving tours and handling the move-in process according to company policy
• Comply with state and federal requirements as applicable
• Alert appropriate department managers and property team of projected move-ins, tours and move-outs.
• Effectively communicate and verify that apartments are ready for move-in(s) timely
• Maintain a close working relationship with the team to assure appropriate and efficient decisions about prospective move-ins and move outs
• Coordinate and execute appropriate deposit and move-in paperwork and obtain signatures from residents or responsible parties prior to move-in in a manner consistent with state and federal regulations and company policy. These responsibilities include but may not be limited to: pre-authorizations, health documentation, coordination of collections of pre-pay for residents.
• Communicate special needs of new residents to staff to ensure an efficient and seamless move-in.
• Effectively communicate move-in decisions to operational leaders in a timely manner
• Maintain CRM program for maintenance of all inquiries and referral sources
• Monitor, evaluate and facilitate high customer satisfaction
• Assist to develop and implement special events/presentations targeted at community education. Serve as community resource and maintain contacts for information exchange. All such events will be tracked in the CRM component
• Regular, punctual attendance with flexible hours as responsibilities dictate.
• Attend CRD meetings and assist in implementation of resulting plans, monitor and track results
• All other duties as assigned.

Personnel Functions:

• Report suspected or known incidence of fraud relative to false billings, cost reports, kickbacks, etc.Ensure that departmental computer workstations left unattended are properly logged off or the password protected automatic screen saver activates within established Community policy guidelines

• Participation in all compliance training programs.
• Attend and participate in property mandatory in-service training programs as scheduled.
• Attend and participate in workshops, seminars, etc., as approved
• Practice universal precautions in the workplace and while representing Ovation.
• Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor immediately
• Maintain the confidentiality of all client information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information
• To ensure dignity and privacy by gaining consent prior to entering an apartment.
• Assure that residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are followed.
• Ensure resident’s valuables are inventoried and deposited or a “Release from Responsibility” form is signed in accordance with established policies and procedures
• Provide resident/family with information concerning resident funds, resident rights, advance directives, etc.

Qualifications:

• High School diploma required, associate or bachelor’s degree in marketing or related field preferred, but not required
• Experience in sales, with proven ability to “close” a high percentage of qualified leads preferred
• Experience in working with older adults preferred
• Dependable vehicle for transportation
• Training provided in company admission procedures

Employee Perks:

• Employee meal credit
• Tuition assistance
• Career development opportunities
• Employee assistance program featuring free counseling services, financial coaching, legal services and more
• Generous PTO policy
• 401K retirement plan with employer contributions
• Comprehensive benefits package with medical coverage, voluntary dental, vision, and life insurance

“At Ovation, we love to celebrate our diverse group of hardworking employees. We value diversity and believe forming teams in which everyone can their true, authentic self is key to our success.” We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."

The company reserves the right to revise the duties set forth in this job description at its discretion.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.