What are the responsibilities and job description for the Senior Customer Delivery Manager position at Outsight?
Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.
Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.
Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.
You can find below an interesting link about who we are and what we do :
Insights about Outsight
Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.
Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.
Position Overview
This role ensures the successful delivery of Outsight's Spatial Intelligence solutions to clients. The focus is on maintaining high service quality and guaranteeing 100% adherence to Service Level Agreements (SLAs), thereby solidifying client relationships and maximizing customer satisfaction. You will be a critical link between our internal engineering and commercial teams and our most prestigious global customers across four continents.
What will be your responsibilities?
Build and maintain strong relationships with key stakeholders at client organizations. Manage expectations to ensure partnership success.
Design and manage end-to-end service delivery plans, including timelines, budgets, and resource allocation, with the objective of meeting all contractual SLAs.
Track service delivery progress against the plan. Proactively identify and mitigate a minimum of 2 potential risks per quarter, ensuring project continuity.
Provide regular, transparent performance updates to the client and internal stakeholders.
Communicate 100% of service plan changes or emergent issues in real-time.
What are the requirements for the role?
Bachelor’s or Master’s degree (Engineering or Business).
5 years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment.3 years managing project teams.
Proven ability to meet 95% of service delivery metrics and SLAs.
Demonstrated success in resolving high-stakes client escalations.
Benefits
Competitive salary and 100% healthcare coverage
401k Plan with company match
Opportunities for professional development and growth
Why join us?
Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.
As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.
Join our international team of world-class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics.
Supported by rock-solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.
Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.