What are the responsibilities and job description for the Appointment Setter position at Outside The Box - Agence Web Bruxelles?
Company Description Outside The Box is a Belgian web development agency that specializes in supporting digital agencies through high-quality, white-label services. The team limits collaborations to five agency clients per month to ensure strong relationships, tailored solutions, and personal attention. Its white-label packages provide end-clients with a VIP experience that reflects positively on partner agencies. Outside The Box focuses on designing and developing conversion-focused websites, mainly in Webflow and optionally in WordPress, along with SEO and speed optimization to improve online performance. The agency’s subscription model helps partner agencies significantly reduce staffing costs while maintaining consistent, professional web development support.
Role Description The Appointment Setter role is a full-time_ part time , on-site position based remote usa This role involves making outbound calls and responding to inquiries to schedule qualified appointments with prospective agency partners and clients. The Appointment Setter will follow defined scripts and qualification criteria, maintain accurate records of interactions in CRM tools, and coordinate calendars to ensure smooth meeting scheduling for the sales and account management teams. Day-to-day tasks include identifying potential leads, confirming interest and availability, managing appointment changes or cancellations, and providing clear, professional communication that represents Outside The Box’s brand and services. The role also requires collaboration with the sales team to share feedback from prospects and support continuous improvement of outreach efforts.
Qualifications
Role Description The Appointment Setter role is a full-time_ part time , on-site position based remote usa This role involves making outbound calls and responding to inquiries to schedule qualified appointments with prospective agency partners and clients. The Appointment Setter will follow defined scripts and qualification criteria, maintain accurate records of interactions in CRM tools, and coordinate calendars to ensure smooth meeting scheduling for the sales and account management teams. Day-to-day tasks include identifying potential leads, confirming interest and availability, managing appointment changes or cancellations, and providing clear, professional communication that represents Outside The Box’s brand and services. The role also requires collaboration with the sales team to share feedback from prospects and support continuous improvement of outreach efforts.
Qualifications
- Ability to effectively handle Setting Appointments and Appointment Scheduling to support sales and client success teams.
- Experience with Lead Generation activities, including researching and qualifying prospects for follow-up.
- Strong Communication skills, both verbal and written, to interact clearly and professionally with diverse stakeholders.
- Demonstrated Customer Service skills for managing questions, objections, and follow-up in a courteous, solution-focused manner.
- Comfort working in an on-site office environment in Gandhinagar, with basic computer literacy and familiarity with CRM or scheduling tools.
- Organizational and time-management skills to handle multiple appointments and priorities efficiently.
- Prior experience in telesales, inside sales, call center, or appointment setting roles is an advantage.
- Minimum high school diploma or equivalent; further education in business, marketing, or communications is a plus.