Housing Program Manager

The Housing Program Manager oversees a 28-unit Transitional Living Program and facility and must ensure program coverage and staffing 24 hours a day, 7 days a week. The person in this role must also be available on-site to clients as needed. In ensuring program coverage, the Housing Program Manager must be flexible in their availability to fill shifts when no other staff is available.  The person in this role should be able to utilize harm reduction, motivational interviewing, and stages of change, trauma-informed care, and youth development philosophies in problem-solving, crisis planning, and crisis intervention. The Housing Program Manager works within Outside In’s Youth Services Department and reports to the Youth Services Director. 

Essential Duties 

Positive Youth Engagement, Life Skills Coaching, and TLP Programming: 

• Support a coordinated team of staff to facilitate and create a healthy program environment, including but not limited to: 

  • Working with program staff to establish a schedule of regular pro-social activities. 

  • Supporting youth plans as created with case managers, employment and education support, and counselors, coordinating resources to remove barriers and enhance youth’s opportunities for success. 

  • Participating in and supporting crisis planning and crisis intervention services. 

• Facilitate youth engagement from program orientation to case manager and contact person engagement, while supporting the education of resources such as services to support youth in life skills development. 

• Build positive relationships with youth through role modeling and be responsive to addressing youth needs and concerns. 

• Coach participants in problem-solving to identify healthy options, practice skills, and resolve conflict. 

• Involve and empower youth participants to see themselves as partners in the success of the Transitional Living Program space and services. 

• Support connections to recovery-oriented and behavioral health services in support of resident wellness. 

• Provide client assistance and program supplies as needed and within project and agency policies and procedures. 

• Support youth in understanding and meeting program expectations. 

Program Operations and Management: 

• Develop, update, and maintain program expectations and operational policies, procedures, and safety practices for the Transitional Living Program. 

• Support program occupancy through outreach, referral, and screening processes, including: 

  • Retention, safe exits, and follow-up among residents. 

  • Monitoring program vacancies and outcomes. 

• Maintain a clear and equitable waiting list system for youth interested in the Transitional Living Program. 

• Maintain availability in an on-call rotation and staff the program as coverage needs arise, including the coverage of shifts outside of standard business hours. 

• Work with the program staff to evaluate team cohesion and implement program changes. 

• Assist in budget planning processes and oversee Transitional Living Program budget and expenditures. 

• Evaluate and support updates of policies and practices that support effective youth engagement and program activities. 

• Assist in providing material and operational support in programs. 

• Complete all required reports in a thorough and timely manner.

• Maximize program occupancy through outreach, referral, and screening processes.

• Maintain the waiting list system for youth interested in the Transitional Living Program.

• Monitor program vacancies and support high rates of retention, safe exits, and follow-up among residents.

• Develop, update, and maintain program expectations and operational policies, procedures, and safety practices for the Transitional Living Program.

  • Ensure compliance with Transitional Living Program funder and other legal requirements.

• Review safety practices in the program with the program manager, other members of the Youth Department Leadership Team, and the Agency’s Safety Committee to ensure that safety standards are met and maintained.

• Support youth in understanding and meeting program expectations.

  • Educate youth about expectations.

  • Encourage youth involvement in the program and success in meeting program agreements.

  • Participate in resident follow-up when concerns arise, or agreements are not met.

• Hire, train, and supervise on-call staff, ensuring program coverage at all times.

• Work with the Housing Program Manager and the team of program staff to evaluate team functions and implement program changes.

• Oversee Transitional Living Program supply budget and expenditures, ensuring that program supply needs are sought in the most cost-effective manner.

• Assist in providing material and operational support in programs.

  • Ensure housing spaces and supplies are safe and functional by coordinating with facilities and program staff regarding housing facility needs.

  • Ensure that program supplies, including client assistance supplies and other equipment/materials, are available for clients and staff as needed.

  • Ensure program supply inventory is stored in an organized fashion.

  • Coordinate with the facilities and maintenance personnel and program staff with a focus on the seamless operation of the program, including maintenance and basic upkeep of the program space.

• Support updates and implementation of policies and practices that support effective youth engagement and program activities.

• Support documentation of all program services, and the completion of all required reports.

• Support the operational needs of other Youth Department programs as time allows.

• Assist in the facilitation of Department and Program Meetings.

Staff Support and Development: 

• Hire, train, and supervise program staff. 

• Ensure quality provision of a range of program resources, individual supports, life skills coaching, and other skill-building activity options for youth, including supporting participant access to Food Program resources. 

• Establish a culture of empathetic interpersonal communication with staff. Ensure staff documentation of services and interventions meets program and funder requirements. 

• Maintain and establish a safe and healthy work environment, engaging staff’s assistance in doing so while making organization health and safety standards and adherence to legal regulations easy to understand. 

TLP Integration with Youth Services and HYC: 

• Work cross-departmentally with other Youth Department staff, and Homeless Youth Continuum (HYC) partners to support youth accessing the Transitional Living Program. 

• Ensure coordination of participant services, including referrals and transfers to other programs.

• Facilitate and maintain empathetic and clear communication and relationships with HYC partners and other community organizations to coordinate cooperation regarding service needs for participants. 

Knowledge and Skills 

Knowledge 

• Program management, best practices in engagement with young adults, including motivational interviewing, positive youth development, and harm reduction. 

Skills 

• Basic computer-based skills, including using Microsoft systems, interpersonal effectiveness and conflict resolution, meeting and group facilitation.

Education and Experience 

• MSW/MA in counseling OR a CADC1 (Certified Alcohol and Drug Counselor) OR BA/BS in a related field with additional relevant experience is preferred. 

• Training in crisis intervention. 

• 2 years of supervisory/program coordination experience, with demonstrated experience in budget oversight, staff development, and implementation of policies and procedures. 

• 4 years of relevant experience working with homeless populations, residential services/housing programs, adolescents, and/or people with mental health and substance use concerns. 

• Ability to participate in staffing rotations for holiday coverage. 

• Must be able to pass a pre-employment background check that includes clearance by the DHS Background Check Unit. 

Desired but Not Required 

• Experience working with housing or residential services. 

• Experience providing mental health or co-occurring disorders counseling/treatment. 

• Experience with treatment models such as Motivational Interviewing or Harm Reduction Therapy. 

• Valid driver’s license and ability to be insured to drive participants in agency vehicle and car share. 

Working Conditions 

This job is in a standard office and client residential services environment at our Downtown location at 1132 SW 13th Ave Portland, OR 97205.  

Applicants need to be available in an on-call rotation and have the ability to staff the program as coverage needs arise, including the coverage of shifts outside of standard business hours. 

Physical Requirements  

This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces and to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 50 pounds. 

Salary : $66,955 - $73,906