Development Operations Specialist

Description

Outreach is a Christian community service organization providing counseling, case management, youth development, older adult service, and community development. For 50 years, Outreach has changed the lives of thousands of individuals, children, youth, and families in DuPage County, IL, and we are seeking to hire a diverse staff of highly competent professional employees to pursue Outreach’s mission to restore hope and provide opportunities for people to become all that God intends them to be.

Outreach is hiring a Full-Time Development Operations Specialist based at Outreach Central Office in Carol Stream to support the Resource Development team through high-level administrative, operational, and donor support functions. This role serves as a central coordination point for donor operations-including CRM management, gift processing, and moves management tracking. The Development Operations Specialist also provides executive-level support to Resource Development leadership, assists with donor events, and offers front desk coverage as needed to ensure smooth and professional office operations.

Benefits & Compensation

• $46,000 - $52,500/annually. Rate based on education, experience, and language ability.
• Paid vacation, agency holidays, sick days, and wellness days.
• Health, Dental, and Vision insurance. Life insurance, short-term, and long-term disability insurance.
• 403(b) retirement plan.
• Employee Assistance Program, Referral Program, and Employee Discount.
• Mission-driven environment that fosters personal development.
  
  

Responsibilities

• The Development Operations Specialist serves as primary support for the donor database, ensuring accurate, timely updates and adherence to data standards.
• The Development Operations Specialist maintains and monitors donor engagement activity to support strategic fundraising efforts.
• The Development Operations Specialist processes gifts and coordinates receipting with accurate and timely gift entry, acknowledgments, and compliance with donor standards.
• The Development Operations Specialist supports donor events through assisting in event logistics, materials, attendance tracking, and follow-up communications.
• The Development Operations Specialist supports Resource Development leadership with calendar management, meeting coordination, and special projects. Also, helps to organize workflows, systems, and processes to improve efficiency and scalability.
• The Development Operations Specialist prepares mailings, maintains filing systems, and produces donor and board-related communications.
• The Development Operations Specialist manages inventory, ordering, and tracks departmental expenses.
• The Development Operations Specialist coordinates thank-you efforts, donor communications, and recognition in partnership with the development team.
• The Development Operations Specialist assists with event execution, cross-trains in database functions, and provides backup support where needed. This includes front desk and reception support.
  
  

Requirements

• Bachelor’s degree and 1-2 years of administrative experience and office management preferred, or 5 years of administrative experience and office management required.
• Close attention to detail, highly organized and efficient, strong customer service orientation, and relational style.
• Robust written and oral communication skills, strength in proofreading and editing
• Strong technical skills in MS Word, Excel, PowerPoint, Outlook, Slack, and Databases.
• Flexibility to work additional hours in peak fundraising seasons (some nights and weekends as needed).
• A commitment to Outreach's Statement of Mission & Faith.
  
  

Outreach complies with all applicable state and federal laws pertaining to nondiscrimination in employment, including nondiscrimination on the basis of race, color, sex, national origin, age, and disability. As a religious organization, Outreach reserves the right to make employment decisions based on its religious identity, as permitted by state and federal law.