Call Center/MAT Support Staff Coordinator-Intake Specialist

What You Will Do: 

• Monitors the assessment and intake process to ensure that appropriate level of care determination is being made, that applicants are being properly engaged, and that admissions and referrals are being implemented in a manner consistent with regulatory and clinical standards of care.
• Facilitates communication, in conjunction with the Administrative Coordinator, between program locations to ensure client access to a prescriber within 24 hours for those in need of MAT. 
• Utilizes Motivational Interviewing (MI) and supervises other intake workers at the Hub in MI to engage prospective clients in the treatment process.  
• Identifies and assists in problem solving with management any issues impacting open access, connection to MAT services and/or client engagement in care. 
• Works with the Administrative Coordinator to ensure the smooth onsite operation of the MAT Hub, managing the flow of clients related to open access. 
• Maintains compliance with Agency Standards of access to care and provides expedited intake services, where indicated.
• Maintains appropriate contact with referral and regulatory agencies to report on client progress, if appropriate, and matters of compliance and to ensure a continuing flow of referrals.
• Works with staff to appropriately use SearchTreatment to connect individuals to services that Outreach does not provide. 
• Serves as a liaison to AHN/RHS for referrals from other providers through SearchTreatment.   
• Screens prospective clients for social determinants of health and other needs, such as medical care, psychiatric or vocational referrals, and other client identified barriers to treatment, through the use of in house case management or peers.
• Maintains relationship with appropriate outside agencies to stay informed of advances in client treatment, changes in the field and to represent Outreach to these agencies.
• Provides direct clinical services (assessment, individual, group, family counseling, crisis intervention, toxicology testing), as needed.
• Exercises due diligence in the delivery of quality care in line with agency Medicaid Compliance Plan and systems of accountability.
• Insures communication through the compliance officer and/or the supervisory structure of any violation of non-compliance with the agency’s Medicaid compliance plan and personnel policy and procedure.

Who You Are: 

• LCSW-R, LCSW, LMSW, LMHC or CASAC required, with 2-3 years of experience in substance abuse disorder treatment
• Extensive knowledge of community resources available to clients who are diagnosed with substance use disorders and mental health disorders
• Unwavering commitment to quality programs and data-driven program evaluation
• Ability to work effectively in collaboration with diverse interdisciplinary team
• Action-oriented, adaptable, and innovative approach to program planning
• Bi-lingual Spanish or Polish a plus.
• Schedule to be discussed at interview, but will include a mix of day and evening hours and one weekend day.

 Work Experience

At Outreach, we enjoy a strong work-life balance, excellent benefits, and ongoing professional training. Our enthusiastic employees love what they do and the positive impact they make every day.  Outreach embraces diversity and promotes a workplace in which individual differences are recognized, appreciated and respected.

Our employees are the reason Outreach ranks among the most respected health and human services providers in New York City and Long Island. In fact, we have been named one of the “Best Companies to Work for in New York” a total of nine times since 2010. 

Communities throughout Queens, Brooklyn and Long Island turn to Outreach for a vast array of treatment and training needs. We customize our services to increase our access to a wide range of individuals and groups including Families, Justice System, Aspiring Professionals, EAPs/MAPs and Community Members. Outreach’s treatment services are licensed by the New York State Office of Alcoholism and Substance Abuse Services (OASAS) and employ best practices in line with the Substance Abuse and Mental Health Services’ (SAMHSA) indicators of quality treatment. 

An EEO employer, we enjoy exceptional workforce retention – many of our employees have been with Outreach for 10 years or more, some starting as part-timers and now working in full-time senior management.