What are the responsibilities and job description for the Office Operations Manager - Racine Location position at Outreach Community Health Centers?
Position Summary
The Office Operations Manager oversees the daily administrative and operational functions of the community health center, ensuring efficient delivery of medical, behavioral health, and dental services. This role manages front office operations, supports clinical staff, ensures compliance with regulatory requirements, and drives process improvements to enhance patient satisfaction and operational efficiency.
Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following:
Operational Management
- Oversee day-to-day operations of the front office, including patient registration, scheduling, insurance verification, and billing coordination.
- Ensure smooth workflow between medical, behavioral health, and dental departments.
- Monitor appointment scheduling to maximize provider productivity and patient access.
- Develop, implement, and monitor office policies and procedures to ensure compliance with federal, state, and local regulations.
Staff Supervision and Development
- Supervise, train, and evaluate administrative/front desk staff.
- Coordinate staff schedules and ensure adequate coverage at all times.
- Foster a collaborative and patient-centered work environment.
- Conduct regular staff meetings and performance evaluations.
Compliance and Quality Improvement
- Ensure compliance with HIPAA, OSHA, and other applicable regulations.
- Participate in quality improvement initiatives and credentialing/accreditation activities.
- Track key performance indicators (e.g., patient satisfaction, no-show rates, billing accuracy) and recommend improvements.
Financial and Resource Management
- Work with leadership to manage office budgets and expenses.
- Oversee supply inventory and procurement for medical, behavioral health and dental operations.
- Assist with grants and reporting as needed.
Customer Service & Community Relations
- Address patient concerns or complaints promptly and professionally.
- Serve as a liaison between patients, staff, and leadership to resolve operational issues.
- Support outreach initiatives to strengthen community partnerships.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Education & Experience:
- Bachelor's degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).
- Minimum 3-5 years of leadership experience in healthcare office management or operations, preferably in a community health center or FQHC setting.
- Experience supervising staff in a medical or dental environment.
Knowledge, Skills, and Abilities:
- Strong understanding of medical and dental office workflows, insurance billing, and scheduling systems.
- Familiarity with electronic health records (EHR) and dental practice management software.
- Excellent leadership, organizational, and problem-solving skills.
- Strong interpersonal and communication skills with a patient-centered approach.
- Ability to manage multiple priorities in a fast-paced environment.
CERTIFICATES, LICENSES, REGISTRATIONS: Current Wisconsin driver's license required.
Racine Community Health Centers, Inc. is an Equal Opportunity Employer
We are an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.