What are the responsibilities and job description for the Billing Specialist position at Outreach Community Health Centers?
Racine Clinic Opening January 2026
In order to be considered for this position, candidates must meet the following qualifications:
Education and/or Experience – Required Qualifications
- High school diploma required, with a minimum of two years of experience in healthcare, billing, and alternate payor reimbursement claims processing.
- Previous experience with medical terminology and coding is required.
- Strong professional communication skills, including oral, written, and presentation abilities.
- Experience with Medicare and Medicaid claims is preferred.
- Familiarity with insurance processes, managed care, PPOs, FQHC billing, and Milwaukee County systems is highly desirable.
- Ability to work effectively under pressure and manage multiple priorities.
- Demonstrated ability to establish and maintain positive working relationships with patients, medical staff, coworkers, and the general public.
- Proficient in reading, writing, and communicating clearly and effectively in both verbal and written forms.
Job Purpose and Reporting Structure
The primary responsibility of this position is to work directly with insurance companies, healthcare providers, and patients to ensure claims are processed and paid. You will be required to review and appeal all unpaid and denied claims. This position demands an extraordinary level of attention to detail and the ability to multi-task in a high-volume, fast-paced, and exciting environment.
This position will report directly to the Office Operations Manager
Essential Duties and Responsibilities
- Ensure all claims are submitted with a goal of zero errors.
- Verify the completeness and accuracy of all claims prior to submission.
- Accurately post all insurance payments by line item.
- Follow up timely on insurance claim denials, exceptions, or exclusions.
- Meet deadlines.
- Read and interpret insurance explanation of benefits.
- Utilize monthly aging account receivable reports and/or work queues to follow up on unpaid claims aged over 30 days.
- Make necessary arrangements for medical records requests and completion of additional information requests from providers and/or insurance companies.
- Regularly meet with the Revenue Cycle Supervisor to discuss and resolve reimbursement issues or billing obstacles.
- Regularly attend monthly staff meetings and continuing educational sessions as required.
- Perform additional duties as assigned.
- Experience in filing claim appeals with insurance companies to ensure maximum entitled reimbursement.
Considerations & Statement
Racine Community Health Centers requires employees in certain departments to be fully vaccinated against MMR (Measles, Mumps, Rubella), Varicella (Chickenpox), and Influenza.
Racine Community Health Centers, Inc. is an Equal Opportunity Employer