Customer Service Representative

SUMMARY

To provide exceptional Customer Service for all visiting guests to enjoy a great shopping experience and tenants. Maintain a high level of communication between customers, tenants and with all management and employees of the Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures Customer Service area is opened timely (opening time may vary by center location)
• Assist all customers and tenants phone or in person with general information, store locations, directions, business hours, transportation info. Special event info.
• Circulates memos, newsletters, and other correspondence to tenants.
• Assist the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at counter.
• Maintain stroller/wheelchair rentals and log book.
• Maintain the log and inventory of all lost and found items in conjunction with security department.
• Responsible for tenant after-hours log and security notification.
• Process gift card requests.
• Collects customer complaint forms and distributes to General Manager.

• Perform special projects or other duties as assigned.

NOTE: This position may also provide shuttle service in the centers who offer this service.

SUPERVISORY RESPONSIBILITIES None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not exclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High school diploma or general equivalency diploma (G.E.D.)
• 0 2 years of experience in the field or in a related area preferred.
• Entry level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.
• Entry level experience using Social Media Networking applications.

CERTIFICATES and/or LICENSES Valid State Drivers License (clean driving record)

COMMUNICATION SKILLS

• Ability to effectively respond to issues both verbally and in writing.
• Requires a high level of commitment to customer service.

FINANCIAL KNOWLEDGE

• Ability to handle cash and give back proper change.
• Basic bookkeeping skills.
  
  

REASONING ABILITY

• Ability to identify problems with limited information, and then recommend a resolution.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

OTHER SKILLS and/or ABILITIES

• Commitment to offering customers the ultimate customer service experience.
• Ability to learn new tasks quickly.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Must be able to work independently and take initiative.
• Demonstrate flexibility with projects and with schedule.
• Ability to multi-task without frustration.
• Able to prioritize and meet deadlines.
• Must be a team player to achieve the goals of the center.

PHYSICAL and/or MENTAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit for long periods of time; walk and stand; use hands and fingers to operate keyboards, printers, fax machines or other office equipment; hearing and speech to communicate in person and over the telephone and/or radio; vision to read printed material and a computer screen; lift and/or move up to 25 pounds and heavier weights with the use of proper equipment.

WORK CONDITIONS and ENVIRONMENT

The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work emergency overtime. Must be available to work weekends, as needed to cover for special events, vacations, time off and additional holiday hours.

The work environment is primarily indoors with exposure to outdoors, however, while performing the duties of this job, the noise level in the work environment is usually moderate.

Outlets at Barstow is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.