Technical Solutions Manager

Job Summary

Outform is seeking a dynamic Technical Solutions Manager to lead and optimize our in-store technology deployments for major retail clients. This role is responsible for overseeing the full lifecycle of technical projects, ensuring seamless execution from initial configuration to post-deployment support. The Technical Solutions Manager will drive cross-functional collaboration, manage field support teams, and develop scalable solutions for complex retail technology installations—including LED video walls and advanced device networks. This position requires a strategic thinker with hands-on technical expertise, strong leadership skills, and a passion for delivering innovative solutions in fast-paced environments.

Responsibilities

Project Leadership and Technical Oversight:

·         Lead technical teams in configuring, deploying, and validating retail technology solutions across multiple projects

·         Oversee installation, testing, and quality assurance for new content, firmware, and device configurations

·         Develop and implement best practices for technical execution, ensuring high standards of reliability and performance

Field Support Management:

·         Coordinate rapid-response teams to resolve post-deployment issues, minimizing downtime and ensuring client satisfaction

·         Manage travel schedules and resource allocation for field support, including urgent site visits and international deployments

·         Serve as the escalation point for complex technical challenges, leveraging expertise to deliver lasting solutions

Technical Documentation & Process Improvement:

·         Oversee the creation and maintenance of technical documentation, including wiring diagrams, installation guides, and troubleshooting manuals

·         Standardized processes for warehouse and third-party installation teams, ensuring consistency and clarity

·         Continuously improve support materials and reference guides for internal and external teams

·         Collaborate with developers in Miami and teams in Union City and Chicago to align technical approaches

Cross-Functional Collaboration:

·         Partner with developers, production teams, and stakeholders in Miami, Union City, Chicago, and China to align technical strategies

·         Facilitate technical discussions, drive problem-solving initiatives, and contribute to multidisciplinary project planning

·         Evaluate technical feasibility and recommend solutions for project challenges

Qualifications

·         Proven technical aptitude with a broad understanding of hardware, software, and content platforms

·         Demonstrated leadership experience managing technical teams and complex projects

·         Exceptional problem-solving and troubleshooting skills, with the ability to diagnose and resolve issues independently

·         Strong learning agility and adaptability across diverse technical domains

·         Excellent communication skills, able to convey technical concepts to both technical and non-technical audiences

·         Self-motivated, results-driven, and comfortable in dynamic, high-pressure environments

Physical Requirements and Travel:

·         Based in Chicago, IL, with teams distributed across multiple time zones

·         Ability to travel up to 30% to client offices, Outform locations (Union City, CA; Miami, FL), and retail sites; international travel to China may be required

·         Must participate in weekly calls with global technical and production teams

Ideal Candidate:

·         You are a technology enthusiast with hands-on experience in hardware configuration, software troubleshooting, and project management

·         You thrive on solving complex problems, leading teams, and driving innovation in retail technology environments

·         If you’re energized by technical challenges and passionate about delivering solutions that keep deployments on track, Outform wants to hear from you

Technology enthusiasts who enjoy hands-on problem-solving. Have you built your own PC or dabbled in software coding? Do you know the difference between HDMI and DisplayPort? Have you done any video editing or set up a wireless network? Does configuring an LED wall, updating device firmware, troubleshooting a media player, or diving into an interactive touchscreen challenge sound exciting? If diagnosing technical problems and keeping complex deployments on track energizes you, we'd love to hear from you.