Retail team, Retail Operations Manager, Director of Retail & Planning, Human Resources
Main Purpose and Major Challenges of the Role
Deliver consistent and positive customer experience that results in top-line sales growth and profitability. Identify business needs and partner with Sr. Retail Operations Manager to develop strategic plans to meet those needs and increase sales. The role of Store Manager requires detailed focus on controllable variables to drive store KPIs and motivate staff daily. This position is responsible for the day-to-day operations of their store location with concentration in sales goals & KPIs, customer service, visual merchandising and team building.
ACCOUNTABILITY:
Sales & Team Leadership
Building and managing a high-performing sales team, fostering a culture of collaboration and accountability
Providing exceptional customer service, including responding to inquiries, addressing concerns, and resolving issues in a timely manner
Understand company set KPI's: You should clearly understand the company's set KPI's and be able to identify strategies when performance standards are not met.
Review reports on sales performance and market trends
Setting goals, tracking progress, and holding sales representatives accountable for meeting objectives
Developing and maintaining relationships with prospect/established customers and partners
Develop and implement recruitment strategies: You will be responsible for creating and executing recruitment strategies that will attract top talent to the company
Create sales strategies to achieve targets/goals.
Embraces the opportunity to attend and/or initiate events outside the four walls of our stores to showcase the brand and either operate a short-lived pop-up shop or host an event like a beach cleanup
Always communicates clearly and effectively with retail business partners, sharing the state of the business, updates on their team, ideas for consideration, opportunities, and successes.
Mentoring and coaching sales representatives to improve their performance and help them achieve their goals
Collaborating with other departments, such as marketing and operations, to ensure company-wide alignment and success
ACCOUNTABILITY:
Operations
Supervise inventory management: You will be responsible for maintaining accurate inventory levels by overseeing all aspects of inventory control, such as regular cycle counting, monitoring stock movements and executing inventory audits.
Develop operational strategies: You will use your expert knowledge in operations to help develop efficient processes and procedures that increase productivity, minimize waste and reduce costs
Ensure safety and compliance: You will maintain a safe working environment, ensuring compliance with all safety regulations and procedures
Partner with Sr Retail Operations Manager to streamline standard operating procedures to allow more time to focus on customer service and sales
Balance store needs with company needs such as Ship From Store orders, events, inventory consolidations etc
Build team schedules that support the needs of the business and align with payroll budgets
Maintain cleanliness standards on the sales floor and in back of house, keeping things well organized, presentable and free of clutter, dust & grime
Be cognizant of operational budgets when ordering supplies and other store needs
Follow all visual merchandising standards and strategies set in place by larger retail team
ACCOUNTABILITY:
Product Knowledge
Train and communicate current collection knowledge: This will allow you to build trust, enhance customer experience, and increase sales. Your team needs to be fully educated on product knowledge, seasonal strategy all with a focus on sustainability.
Implement training programs for employees, identifying with a focus on different product launches and brand initiatives
Take time to assess business by division and category to better understand your store’s strengths and opportunities and develop priority focuses for your team based on product performance
Partner with Sr Retail Operations Manager to develop store-based product specific focuses to target category or style specific sales
Develop a deep understanding of how our product assortment supports our brand mission
Encourage staff to try on new products so they can better assist customers find what will work best for them and increase store conversion rate
ESSENTIAL SKILLS & QUALIFICATIONS
Accomplished Store Manager who possesses a minimum of (3) three years of experience at this level, with a proven dedication and loyalty to their brands.
Proven ability to drive sales results, able to analyze selling reports, identify business trends, and react quickly to the needs of the business
Skilled at delivering thoughtful and appropriate positive and developmental feedback
Seeks feedback from business partners and cultivates an environment that encourages open conversation around opportunities to personally develop
Comfort in making decisions and mediating conflict within a team environment
Ability to address complex issues and allocate time to execute multiple tasks and change priorities
Exceptional interpersonal, communication, and customer service skills
Ability to identify top talent and train/develop/retain great people
Experience creating schedules and managing time & attendance
Proficient in Windows-based software such as Excel, Word, and Outlook
Experience with Shopify is a plus
Salary : $37 - $40
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