Business Support Coordinator

Business Support Coordinator (Part-Time)

Location: La Crosse, WI (Hybrid)

Reports To: Operations Director

Employment Type: Part-Time, Non-Exempt - 20 hours per week

Join the ORA Trails Team

ORA Trails is a nonprofit organization dedicated to building happy, healthy, and resilient communities through equitable and sustainable outdoor recreation. Through trail development, conservation, environmental stewardship, youth programming, volunteer engagement, and community events, we connect people to the natural world while protecting and enhancing the places we all enjoy.

Our work extends beyond recreation. We are committed to sustainability, conservation, and responsible land stewardship that supports both healthy ecosystems and thriving communities. From maintaining over 35 miles of trails to supporting youth mountain biking, volunteer trail stewardship, habitat restoration projects, and the development of the Community Trail Farm, ORA Trails relies on a passionate team of staff and hundreds of dedicated volunteers to make a lasting impact throughout the region.

We are seeking a highly organized, detail-oriented, and adaptable Business Support Coordinator to join our small but mighty team. This position plays a vital role in supporting the daily operations that allow ORA Trails to fulfill its mission and continue growing its impact.

Position Summary

The Business Support Coordinator provides administrative, financial, and operational support across the organization, helping ensure the smooth and efficient day-to-day functioning of ORA Trails. This role works across multiple areas of the organization, supporting staff, volunteers, programs, fundraising efforts, events, and organizational operations.

Reporting directly to the Operations Director, the Business Support Coordinator serves as a key support position responsible for maintaining organizational systems, assisting with financial processes, supporting volunteer engagement, and helping deliver high-quality programs and events.

ORA Trails offers a flexible work schedule, with most work performed Monday through Friday during regular business hours. Occasional evening and weekend availability is required to support events, programs, volunteer activities, meetings, and other organizational needs.

Key Responsibilities:

Administrative Support

• Prepare board and committee meeting materials.
• Maintain organizational records, files, and documentation.
• Manage calendars, shared documents, and internal systems.
• Provide general administrative support to staff and organizational operations.

Fundraising & Communications Support

• Process donor acknowledgements and stewardship communications.
• Support CRM data entry, maintenance, and reporting.
• Assist with grant preparation and supporting documentation.
• Provide administrative support for fundraising campaigns and events.

Marketing & Content Support

• Assist with newsletters, website updates, and social media content.
• Support the creation and distribution of marketing materials.
• Help maintain consistent organizational branding and messaging.

Program & Event Support

• Provide logistical and administrative support for programs and events.
• Assist with participant communications and registration management.
• Create and manage event, program, and volunteer registrations within Neon CRM.
• Support event planning, preparation, and follow-up activities.

Volunteer Coordination Support

• Assist with volunteer onboarding, scheduling, and tracking.
• Maintain volunteer records and communication lists.
• Support volunteer engagement and recognition efforts.

Financial Operations

• Support bookkeeping, reconciliations, and financial reporting.
• Manage deposits and financial documentation.
• Assist with accounts payable and other financial administrative functions as assigned.

Qualifications

Required Skills & Experience

• Two or more years of administrative, operations, bookkeeping, customer service, or nonprofit support experience.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and/or Google Workspace.
• Ability to work independently while collaborating effectively as part of a team.
• Must reside within reasonable proximity to La Crosse, Wisconsin to fulfill onsite office responsibilities.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience working in a nonprofit organization.
• Experience with CRM systems such as Neon CRM.
• Experience with bookkeeping, donor databases, event management, or volunteer coordination.

Core Competencies

• Attention to Detail
• Organization and Time Management
• Communication
• Adaptability
• Customer Service Mindset
• Initiative and Accountability
• Ability to Build Positive Relationships

Why Work at ORA Trails?

• Make a meaningful impact in your community.
• Support projects focused on outdoor recreation, conservation, sustainability, and environmental stewardship.
• Be part of a mission-driven nonprofit organization.
• Work alongside a dedicated team of staff and hundreds of passionate volunteers.
• Help support youth programs, community events, trail stewardship, fundraising initiatives, and conservation efforts.
• Enjoy a flexible work environment with meaningful and varied responsibilities.
• Contribute to projects that improve quality of life and connect people to nature.

Working Conditions

Work is performed primarily in an office environment with occasional fieldwork at program, event, and project locations. The position requires prolonged periods of computer use, visual concentration, and the ability to manage multiple priorities and deadlines.

Periodic stressful situations may arise due to competing priorities and time-sensitive responsibilities. Regular travel between local project and program sites may be required. The employee must be able to lift and move up to 30 pounds of supplies and equipment and participate in occasional walking and hiking on uneven terrain.

The Business Support Coordinator serves as a representative of ORA Trails and is expected to interact professionally with volunteers, donors, participants, partners, and community members.

General Notice

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all-inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties as assigned.

All requirements are subject to change and possible modification to reasonably accommodate individuals with disabilities. This position description does not constitute an employment agreement between ORA Trails and employees and is subject to change as organizational needs evolve.

Join us in building happy, healthy, resilient communities through equitable and sustainable outdoor recreation!

Pay: Up to $24.00 per hour

Benefits:

• Flexible schedule

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in La Crosse, WI 54601