Store Manager

Role Summary: 

The Store Manager independently manages overall store operations (i.e., expenses, merchandising standards, compliance, safety, transportation, security, and workforce) and leads teams directly responsible for delivering positive customer experiences, driving sales, and achieving margin performance. This leader partners with cross-functional teams in IT, HR, Accounting, Marketing, Product, Operations, and Transportation at the Region and Corporate levels to execute OLS’ business strategy at the store level.

The Store Manager I builds and supports a store culture aligned to OLS’s mission and values, ensuring employee engagement, accountability, and professional growth. This role is responsible for recruiting and developing talent, driving execution of sales and service strategies, analyzing store data to inform decisions, and ensuring operational efficiency. As the face of OLS within the community, the Store Manager I champions customer service and strengthens brand presence through community engagement and local promotional opportunities.

Job Responsibilities

• Strive to achieve and exceed all corporate and financial goals & priorities.
• Ensure employees deliver friendly, professional and timely service to all customers.
• Develop and instill a culture of teamwork with focus on responsible reliable revenue growth that meets or exceeds expectations.
• Manage sales, customer service, transportation and operations staff.
  • o   Assign all required store functions to staff and ensure completion of all duties.
  • Train staff on ERP for optimization and effectiveness.
  • Enforce recruitment, onboarding and training processes. Make hiring decisions.
  • Monitor facilities and product displays for appearance and cleanliness.
• o   Maintain adherence to equipment and facility maintenance guidelines.
• Work with regional management to analyze store financials, operations, vendor partners relationships, product mix, and pricing to implement tactics and strategies for success.
• Train staff on established Standard Operating Procedures (SOPs) and ensure strict adherence to them.
• Perform designated administrative functions such as NetSuite processes, invoicing, PO creation, inventory, financial reconciliations, bank deposits, timekeeping, etc.
• Maintain a high level of safety awareness in your employees through regular safety meetings, compliance with safety programs and reporting requirements.
• Develop performance goals and manage staff performance.
• Maintain and exceed assigned 5-Star score 
• Monitor and address performance, profitability, and store programs.

• Seek out opportunities for expansion and growth by developing new business relationships.
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Understand product options, applications, design elements, and their units of measure.
• Work with regional management to develop, implement, and maintain budgetary and resource allocation plans.
• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved.

• Adhere to organizational exactness with inventory management.
  1. Observe best practices that achieve appropriate product flow at efficient levels that deliver sustainable revenue growth.
  2. Administer compliance to a prompt accurate receiving process that assures quality.
  3. Control rigid compliance to inventory accuracy.
  4. React to slow or obsolete stock with immediate corrective action.
• Contribute to a culture of continuous education.
• Advance marketing and merchandising opportunities.
• Support & develop brand recognition with execution of local promotional opportunities. i.e., Trade Shows, email campaigns, promotional literature, etc.
• Periodic travel may occur for meetings, training, or to support neighboring stores.
• Operate within company policy and submit reports as requested.
• Occasional operation of yard equipment may be required based on business needs (training and certification required).
• Perform duties as requested by your supervisor.
• Operate with FORTITUDE: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.

Minimum Job Qualifications

• Bachelor’s or Associate Degree in business-related field, or industry certifications, preferred
• 1 years of store management experience in a retail or distribution setting
• Strong communication and interpersonal skills to lead cross-functional teams and customer interactions
• Proven ability to manage, develop, and motivate a team effectively
• Ability to prioritize, organize, and deliver results across multiple projects and responsibilities
• Demonstrated experience developing and executing goals and objectives that drive team performance
• Understanding of local customer needs and the competitive marketplace
• Solid financial and budgeting capabilities with elevated math competency
• Ability to analyze operational data and identify actionable trends and improvement areas
• Experience building and maintaining productive relationships with external partners and vendors
• Proficient with NetSuite or other ERP systems 
• Resourceful and proactive problem-solver with a hands-on leadership approach

Other Skills and Abilities

PHYSICAL DEMANDS 

• Frequently required to stand/walk
• Frequently required to talk, see or hear
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

WORK ENVIRONMENT 

Work is performed onsite at a company store and related outside yard and warehouses. Work environment varies as this position often requires time spent indoors at the store seated at a computer, or outside in the elements assisting employees and customers in the yard and warehouse. This position may periodically require driving a personal or company vehicle to conduct business, such as delivering samples or visiting customer worksites.

Position Type/Expected Hours of Work

Full-time position. 50 hours per week, generally following store hours (Monday-Friday, some locations include Saturdays or special seasonal hours)