What are the responsibilities and job description for the Office Administrator position at Outdoor Lighting Perspectives of Kansas City?
CLIENT SUPPORT ADMINISTRATOR
Outdoor Lighting Perspectives is the leader in the outdoor lighting world specializing in the design, installation, service, and maintenance of landscape lighting systems for residential and commercial properties. We have been serving the Kansas City area celebrating outdoor living by enriching lives through extended leisure time outdoors while enhancing the beauty, safety, and security of their properties since 2001.
Priorities - Customer relations, sales qualification process, time management
Summary - Primarily responsible for providing effective customer service for all internal and external Outdoor Lighting Perspectives customers by utilizing excellent, in-depth knowledge of company selling process, products and programs.
Essential Duties and Responsibilities
• Provide administrative support in lead generation, customer loyalty, daily office procedures, etc.
• Provide the essential “first contact” for our future customers (qualifying, organizing, and implementing our sales and service process.
• Answer all incoming sales, service, and vendor, etc. phone calls, emails and text messages.
• Coordinate the installation, service and maintenance scheduling.
• Manage ad hoc customer mailings.
• Manage calandar of events.
• Update and manage various tracking reports and programs (sales, maintenance renewals, phone log, loyalty, etc.).
• Order inventory and supplies.
• Filing and maintaining client information within CRM as well as paper files.
- Accounts receivable / accounts payable entry.
• Other duties and special projects may be assigned to meet business needs.
Essential Skills and Attributes
• Ability to organize and manage multiple priorities in a timely fashion.
• Excellent interpersonal and communication skills. (Frequent telephone use).
• Proficiency in Microsoft Word and Excel.
• Outstanding organizational skills.
• Problem solver.
• Systematic in their aproach.
• Can adapt quickly.
Education/Training Experience
• High school diploma or GED.
• Ideal candidate should have varied computer experience.