Service Technician- Demo Coordinator

The Demo Coordinator is an offset responsibility within the Service Department, supporting the management, maintenance, and execution of the bike and ski demo fleet. This role works cross-functionally with Service, Buying, and Marketing teams to ensure demo equipment is well-maintained, properly merchandised, and effectively utilized to drive customer experience and sales.

Additional Areas of Responsibility

• Bike/Ski Demo Coordination: Work with Department Manager, Department Head, and Buyer to ensure the demo fleet is appropriately stocked, seasonally relevant, and aligned with sales goals. Support end-of-season sell-off of demo equipment.
• Fleet Build & Maintenance Scheduling: Coordinate with Service Managers to schedule builds, mounts, and ongoing maintenance of demo equipment within the existing service workflow. Ensure demo readiness does not disrupt customer service timelines.
• Inventory Management & Auditing: Conduct weekly audits of demo fleet inventory to assess availability, condition, and maintenance needs. Maintain accurate records of all demo equipment
• Maintenance Tracking & Parts Coordination: Update and maintain demo equipment service records. Identify repair needs proactively and ensure all necessary parts are ordered and available to complete maintenance work.
• Cross-Department Collaboration: Partner with Marketing to support planning and execution of bike and snowsports events, demos, and activations. Ensure appropriate equipment is available, prepped, and tracked for these events.
• BRM & Asset Management: Maintain BRM inventory assets and support training of staff on BRM procedures to ensure consistency and accuracy in demo tracking and utilization.

Specific Responsibilities

• Learn and maintain knowledge of systems and tools relevant to demo coordination and service operations
• Demonstrate strong accuracy, organization, attention to detail, and self-motivation
• Work effectively independently, within the service team, and across departments
• Communicate clearly and promptly via email and in person
• Maintain a professional, respectful approach in all interactions
• Be available for holidays, off-site events, and at least one weekend day per week
• Arrive on time and prepared for scheduled shifts
• Check email daily and respond as needed to support demo operations

• Passion for cycling and snow sports
• Self-motivated learner with strong attention to detail and problem-solving skills
• Minimum of 2 years of experience working on bikes and/or skis in a shop environment
• Solid understanding of bicycle and/or ski systems and technologies
• Strong customer service skills and willingness to support the sales floor as needed
• Ability to multitask and manage time effectively in a fast-paced environment