What are the responsibilities and job description for the Landscape Maintenance Account Manager position at Outdoor Environments Group?
Work With The Best
We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.
About OEG: Outdoor Environments Group is an award-winning outdoor living firm seeking a Client Representative.
OEG specializes in the designing, creating and nurturing of luxury outdoor environments. We believe the spaces we shape are a form of living art – alive, growing, and everchanging. Through thoughtful design, craftmanship, and long-term care we create spaces meant to be experienced and deeply connected to the way people live.
Role Overview: The Client Representative is responsible for delivering exceptional service to a portfolio of property care clients, along with developing new business. This role builds strong relationships through clear communication and proactive management of the budget ensuring profitability goals are met. The Client Representative acts as a liaison between clients and operations ensuring client expectations are met, along with identifying upsell opportunities and managing contract renewals. This position reports directly to the Director of Property Care and partners closely with other leaders throughout the organization.
Key Responsibilities
Client Relations
Serve as the main point of contact for a portfolio of commercial and residential properties. Conduct regular on-site walkthroughs, address concerns, and ensure service expectations are exceeded.
Build strong, long-term relationships with clients and become their trusted point of contact
Communicate proactively with clients — understanding and addressing needs, solving issues and reinforcing trust.
Sales
Manage and grow an existing portfolio of maintenance accounts while also identifying and establishing opportunities to establish new clients.
Oversee and negotiate annual contract renewals.
Ensure follow up is quick and consistent with each client.
Actively seek opportunities to sell additional services and enhancements that improve the client property’s health, performance and appearance.
Operations
Perform client site visits regularly to assess quality, identify improvements, and ensure expectations are met.
Collaborate with production teams and leaders to ensure quality services are provided and within budget.
Coordinate and support seasonal services, including snow and ice management as needed.
Communicate client needs and scopes of work to field teams, ensuring work is completed on time, within budget, and to company quality standards.
Coach teams on industry best practices, horticultural standards, and safety protocols.
Monitor job costing ensuring the profitability of your specific client portfolio.
Assist with morning roll outs, ensuring teams are safe and prepared for the workday.
Additional Responsibilities
Support and lead special projects in support of the business priorities
Promote and foster a positive culture and continuous improvement through an empowering and proactive approach
Be flexible and open to wearing multiple hats including assisting in field operations as needed.
Qualifications & Skills
3 years of customer service, account management and/or sales experience.
2 years of leadership experience desired.
2 years of landscape maintenance, operations, horticultural knowledge preferred.
Strong verbal and written communication skills to effectively manage expectations with a wide range of stakeholders (clients, crew members, and executives).
Proficiency with MS Office and Aspire systems.
Degree in Horticulture or related industry preferred.
Detail oriented, highly organized and responsive to email, teams and projects
Strong work ethic, great attitude, proactive in nature and a problem-solver
Demonstrated ability to gain trust and credibility with clients, team and leaders
Excellent relationship building skills with people at all levels and in all functions
Ability to prioritize workload, handle multiple tasks, meet deadlines and work self-directed with a sense of urgency.
The Perks
401(k) plan with company match
Medical insurance
Dental insurance
Vision insurance
FSA/HSA
PerkSpot
Long-Term Disability and Life Insurance
Paid time Off
Tuition Reimbursement (after one year of service)
Pay Transparency
Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Position Range:
$80,000 - $110,00
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.