Customer Service Supervisor

Job Title: Customer Service Supervisor – Key Accounts

Report To: Vice President

Job Site: Overland Park, KS – Onsite Position (Not a Remote Role)

Job Details: Full-Time, Exempt, 40 hours a week, Monday – Friday, 8am – 4:30pm

Job Overview:

Step into a leadership role as a Customer Service Supervisor, where your dedication to creating a team atmosphere and maintaining a positive work environment will be instrumental in the success of our customer service team. In this pivotal position, you will guide and support a group of customer service representatives to deliver outstanding service while promoting a collaborative and positive atmosphere. As a supervisor in our customer-centric environment, you will manage the Key Accounts Team to ensure a seamless experience for all our customers.

Responsibilities:

· Lead and inspire a team of Customer Service Representatives, promoting a culture of teamwork, positivity, and customer centric attitudes.

· Provide ongoing training and mentorship to team members, ensuring they are equipped to manage customer inquiries effectively.

· Oversee day-to-day operations, including managing your team’s work schedules, monitoring performance metrics, and implementing improvement strategies.

· Foster open communication within the team and encourage the sharing of ideas for continuous improvement.

· Address escalated customer issues with professionalism and find effective resolutions in collaboration with the team.

· Collaborate with other departments to streamline processes and enhance the overall customer experience, especially with the sales team to make sure all customers are taken care of in a quick and friendly manner.

· Conduct regular team meetings to share updates, recognize achievements, and address challenges collaboratively.

.Establish appropriate action plans to enhance and improve under-performing representatives.

· Responsible for reviewing and making sure all open orders for the Customer Service – Key Accounts Team are taken care of in a timely and accurate manner.

· Assist at other departments as needed during busy seasons.

· As workload demands, working over 40 hours a week as needed.

· All other duties as assigned.

Qualifications:

· Associate/Bachelor’s degree preferred.

· Knowledge of SAP

· Working knowledge of computers to successfully use Company ERP, Microsoft Windows and

· Office Proficient with data entry

· Customer centric mindset

· Excellent communication skills, both written and verbal

· Previous customer service experience preferred.

· A desire to learn and grow within our organization.

· Ability to work effectively in a team-oriented setting.

· Strong problem-solving skills and the ability to think on your feet.

· Demonstrated commitment to maintaining a positive and professional demeanor.

· Adaptability to embrace change and contribute to a collaborative work culture.

Equal Opportunity Employer

Outdoor Custom Sportswear is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good-faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Overland Park, KS 66211 (Required)

Work Location: In person

Salary : $55,000 - $60,000