Landscape Maintenance Account Manager

Outdoor Craftsmen has an exciting opportunity for an experienced account manager. This team leader will help grow a self-sustaining Landscape Maintenance Division with career growth opportunity.

Outdoor Craftsmen is the premiere full-service design/build/maintenance company for upscale residential properties in the Boulder county region. We are committed to the highest quality workmanship; we engage in our work with enthusiasm and integrity; we pride ourselves in our positive culture and drug-free workplace.

Position Overview

• Responsible for the overall success of assigned landscape maintenance accounts including client satisfaction, retention, property quality, and revenue growth.
• Serves as the primary client contact and liaison between clients, field teams, and internal departments.
• Ensure properties are maintained to company standards while identifying enhancement opportunities.
• During the winter months the job includes snow services support. This may include site measurements, crew dispatching, quality control and helping field staff if needed.

Client Relationship Management

• Serve as primary point of contact for assigned clients.
• Build trust and strong, long-term relationships through proactive communication.
• Conduct scheduled property walkthroughs with clients.
• Provide biweekly email recaps and maintain consistent client communication.
• Drive contract renewals and client retention (target 95% retention).

Property Quality & Field Oversight

• Perform routine site inspections to ensure quality standards are met.
• Develop punch lists and corrective action plans.
• Ensure horticultural best practices are followed.
• Maintain overall landscape health, aesthetics, and irrigation performance.

Enhancement Sales & Revenue Growth

• Identify and recommend landscape enhancements (mulch, seasonal color, pruning, irrigation upgrades, planting).
• Prepare estimates, proposals, and scopes of work.
• Present and close enhancement opportunities.
• Target growth of maintenance accounts through upselling, measured through KPI on book value
• Coordinate execution of sold work with production teams.

Production & Operations Coordination

• Ensure work is completed in accordance with client expectations and company standards.
• Monitor job costs and report deviations to Division Manager.
• Coordinate with other departments and subcontractors as needed.

Team Leadership & Development

• Support crew leaders and field staff.
• Provide training, coaching, and mentoring.
• Promote company safety standards, accountability, and high-performance culture.
• Collaborate with account managers, field managers and division managers to develop and grow the division

Financial & Account Management

• Manage account budgets and ensure profitability.
• Ensure contract compliance and scope delivery.
• Client invoicing and accuracy, answer client invoicing inquiries
• Meet or exceed revenue and profit targets.

Key Performance Metrics

• Client retention.
• Enhancement revenue growth.
• Account profitability.
• Quality control scores.

Qualifications

• 3–5 years in landscape maintenance or related field.
• 2 years in client-facing or account management role.
• Strong knowledge of horticulture and irrigation systems.
• Valid driver’s license with clean record.
• Ability to work outdoors in varying conditions.
• Preferred: bilingual English/Spanish,
• Experience with CRM/management software, background in Aspire a plus

Compensation & Benefits

• Base salary: $65,000 – $80,000 (DOE).
• Enhancement/Special Project sales commissions.
• Company vehicle. Health, Dental, Vision and PTO.
• Professional development opportunities.[

Benefits/Compensation

Compensation is based on experience. Our benefits package includes health insurance, a 401K program, company vehicle, professional development benefit, employee referrals.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $65,000 - $80,000