What are the responsibilities and job description for the Sales Operations Specialist position at Outcomes®?
Job Summary
The Sales Operations Specialist (SOS) is responsible for fostering positive relationships between sales and marketing to facilitate revenue via marketing lead generation through sales-closed won deals. The SOS is charged with the ongoing analysis of lead generation, sales process, and sales reporting. The SOS is also charged with monitoring the receipt of contracts from signed quotes and ensuring documentation flow from the CRM to the ERP. The SOS is charged with routine data integrity, clean-up, and overall monitoring of the CRM to ensure proper documentation and record keeping.
Essential Duties & Responsibilities
KNOWLEDGE & REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Sales Operations Specialist (SOS) is responsible for fostering positive relationships between sales and marketing to facilitate revenue via marketing lead generation through sales-closed won deals. The SOS is charged with the ongoing analysis of lead generation, sales process, and sales reporting. The SOS is also charged with monitoring the receipt of contracts from signed quotes and ensuring documentation flow from the CRM to the ERP. The SOS is charged with routine data integrity, clean-up, and overall monitoring of the CRM to ensure proper documentation and record keeping.
Essential Duties & Responsibilities
- Track quote and contract completion, assisting both Sales, Accounting, and Legal when necessary
- Coordinate and communicate with Sales, Operations Manager, and revenue leadership
- Maintain data integrity within CRM to ensure accurate reporting
- Leverage data within CRM to evaluate market trends and competitive influence
- Coordinate campaign efforts with marketing and sales to aid execution
- Coordinate with Hardware Procurement and Billing teams to communicate any changes to existing product offers with Sales BU
KNOWLEDGE & REQUIREMENTS
- Possess excellent written and verbal communication skills.
- Ability to adapt to changing corporate priorities.
- Proficient in Microsoft Office suite of products.
- Proficient utilization of CRM, such as Hubspot, Salesforce, etc.
- Travel Requirements: Domestic and/or International, up to 10%
- Minimum years of work experience: 3 years
- Minimum level of education or education/experience: Bachelors or equivalent work experience in B2B in marketing or client success or sales.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth Option Available – immediate eligibility