What are the responsibilities and job description for the Project Analyst - Dublin, OH - Remote position at Outcomes®?
Job Summary
This position will be the customer focal point for installation of Outcomes products and services
.Your duties include working closely with customers to successfully implement services on ou
rsolutions- both new and those expanding their service offerings. Your specific duties include working with the customer from welcome call through successful launch. It is of paramount importance to represent the organization in a professional manner to the customer, maintain patience, possess a positive attitude and have a strong aptitude for communicating with the end user. There may be travel to support on-site go-live operations
.
Essential Duties & Responsibiliti
- es
Perform remote and on-site system installation and configuration. There may be occasional pre-planned overtime to support cutover tasks, including 8am ET cutover cal - ls.Responsible for pre-installation calls with customers to review the installation process, gather requirements, and set expectations to the custom
- er.Ensures all necessary information is received for installations prior to go-live, to include p
re-install conference calls (Communicates with Project Manager as need
- ed)Perform configuration and setup of Outcomes products, including collaborating with both internal associates and outside vendo
- rs.Perform pre go-live testing to ensure a smooth transition to our produc
- ts.Lead go-live calls with customers to activate our produc
- ts.Perform troubleshooting to investigate any difficulties during the go-live proce
- ss.Be available as a responsive resource to Outcomes customers and support, post system installation completi
- on.Complete and submit customer-specific support documentation post-install within given timeframe as well as expense repor
- ts.Provide feedback and opportunities for improvement of the implementation proce
- ss.Other duties as assign
ed.
Knowledge & Requirem
- ents
Ability to communicate effectively with both customers and fellow team me - mbersDemonstrate ability to perform assigned duty in a positive and calm manner, while under stressful situa
- tionsAbility to work on concurrent projects simultaneously with competing time
- linesPositive presence and willingness to help o
- thersStrong work
- ethicIndependently D
- rivenProblem S
- olverAble to visualize a problem or situation and think abstractly to sol
- ve itTeam ori
- entedUS ci
- tizenValid driver’s license and clean driving r
ecord
Education & Experience Requir
- ements
Minimum years of work experience: 2 years in Customer Service-related experience within healthcar - e fieldPrevious implementation experience
- a plusTelecommunications/IT knowledge
- a plusMinimum level of education or education/experience: Bachelors or equivalent work exp