Switch Product Manager

JOB SUMMARY

As a Switch Product Manager, you will lead the development of technology products aimed at enhancing the capabilities of pharmacists, health care professionals, and patients in delivering high-quality healthcare services. The ideal candidate will possess a strong blend of strategic thinking, technical acumen, and a deep understanding of the pharmacy and healthcare landscapes. You will work closely with cross-functional teams, including Engineering, UX, Sales, Marketing, and healthcare experts, to drive the entire product lifecycle from concept to launch. This job works closely with the Senior Product Manager and the Manager and/or Director of the group for guidance and support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Product Vision: Collaborate with senior leadership to define and communicate a compelling product vision and strategy that aligns with the company's mission and addresses the needs of pharmacists to provide better healthcare.
• Subject Matter Expert: Be the expert regarding your product and act as a leader internally and externally for your solution.
• Financial Accountability: Understand the drivers of product profitability and assist leadership in ensuring that products are hitting financial targets including budgeted revenue and margin growth.
• Market Analysis: Conduct thorough market research, including competitive analysis and customer feedback, to identify trends, opportunities, and gaps in the pharmacy technology space.
• Requirement Gathering: Collaborate with customers, pharmacists, healthcare professionals, users, patients, and stakeholders to gather insights and translate them into detailed product requirements, user stories, and use cases.
• Roadmap Development: Contribute to and maintain a comprehensive product roadmap that outlines the prioritized features, enhancements, and initiatives necessary to achieve the product's strategic goals.
• Cross-Functional Leadership: Lead cross-functional teams, including engineering, design, and quality assurance, to ensure successful execution of the product roadmap while adhering to timelines and quality standards.
• User-Centric Design: Work closely with the design team to create intuitive and user-friendly interfaces that enable pharmacists and other health care professionals to efficiently manage patient care, medication dispensing, and communication.
• Iterative Development: Employ an iterative development approach, gathering user feedback and data to make informed decisions that enhance the product's usability, performance, and impact. Run pilot and beta programs with early-stage products and releases.
• Go-to-Market Strategy: Collaborate with the marketing and sales teams to define go-to-market strategies, positioning, and messaging that effectively communicate the value of the product to potential customers.
• Metrics and Analysis: Define key performance indicators (KPIs) to measure the success of the product and regularly analyze data to identify areas for improvement and optimization.
• Regulatory Compliance: Ensure that the product adheres to relevant healthcare regulations, privacy laws, and industry standards.
• Stakeholder Communication: Maintain clear and open communication with internal stakeholders, customers, and partners, providing updates on product development and addressing inquiries.

KNOWLEDGE & REQUIREMENTS

• Ability to prioritize multiple competing priorities.
• Ability to establish relationships across the business as well as with our customers.
• Bachelor's degree or equivalent experience in a relevant field
• Proven experience (5 years) as a Product Manager with a direct knowledge of Claims processing/adjudication and understanding of NCPDP Standards or a similar role in healthcare technology or related industries.
• Strong background in the Pharmacy industry with direct knowledge of how Patient Assistance, Vouchers and other pre and post edits work within the Pharmacy claims processing market.
• Proficiency in agile product development methodologies and tools.
• History of experience in technical design requirements along with business skills to communicate with leadership on strategy and product direction as well as communicate directly with engineers on detailed requirements.
• Excellent communication, leadership, and interpersonal skills.
• Analytical mindset with the ability to make data-driven decisions.
• Experience with regulatory compliance and knowledge of healthcare data security.
• Demonstrated track record of successfully launching and managing technology products.
• Strategic thinker with the ability to align product goals with overall company objectives.

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401(k) plan offering both pre‑tax and Roth contributions, plus an employer match

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