Sr. Client Success Manager - Payer

JOB SUMMARY 

The Senior Client Success Manager is responsible for cultivating and maintaining on-going client relationships within the Payer segment to ensure client satisfaction and continued opportunities in revenue growth.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serves as the principal point-of-contact for clients and drives the facilitation of organizational processes
• Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions 
• Develop and maintain strong relationships with payer clients to establish a trusted partnership
• Represents client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
• Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs. 
• Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client.

KNOWLEDGE & REQUIREMENTS

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• Works on complex projects of large scope
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• May act as a mentor to less experienced colleagues
• Strong communication skills
• Travel Requirements: Domestic and/or International, up to >10%

EDUCATION & EXPERIENCE REQUIREMENTS

• Minimum years of work experience: 5 years
• Minimum level of education or education/experience: Bachelors or equivalent work experience 
  in Account Management in the Payer Pharmacy segment.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Employer Match & Roth Option Available – immediate eligibility

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