Clinical Operations Resident

JOB SUMMARY (added March 2024)

The Clinical Operations Residency is a post-graduate program offering experience in MTM program administration. The resident will learn how pharmacists can impact the quality and rising cost of healthcare by providing patient-oriented medication therapy management (MTM) services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop and maintain clinical rules for the Insight™ Clinical Engine
• Implement and maintain clinical programs in accordance with clinical guidelines and CMS regulations
• Gain experience and be a Clinical liaison in the following areas:
  • Quality assurance
  • Data management
  • Sales and marketing
  • Research
  • Network training and support
• Co-manage clients from a clinical perspective
  • Attend calls, pull supporting reporting as applicable
  • Assist in delivery of call follow-ups, answer client questions
• Manage the creation of Feature Interventions
• Participate in national industry meetings, trade shows, and client visits, as needed
• Manage the Clinical Task Queue
• Complete project and present in final analysis at the IPA Annual Meeting  
• Complete project and present in final analysis at the IPA Advance Practice Forum
• Develop content and present topic in Clinical Rounds pharmacist training session
• Demonstrate end-to-end understanding of identification process
• Demonstrate ability to navigate reports and pull accurate information

KNOWLEDGE & REQUIREMENTS

• Eligible for pharmacist licensure in the United States, Iowa preferred (must be licensed within 120 days of hire date) 
• Proficient in Microsoft Office products
• Strong organizational and time management skills
• Ability to work collaboratively and independently while managing multiple projects, 
  assignments, and responsibilities
• Excellent communication and interpersonal skills
• Highly organized
• Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail
• Solution-oriented
• Excellent time management skills
• Prioritization skills and goal setting
• Adaptable to learn new processes, concepts, and skills
• Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times
• Travel Requirements: Domestic and/or International, up to <10% 

EDUCATION & EXPERIENCE REQUIREMENTS

• Minimum level of education or education/experience: Doctorate
  • Doctor of Pharmacy degree from an ACPE-accredited College of Pharmacy, 
  • Eligible for pharmacist licensure in the United States, Iowa preferred (must be licensed 
    within 120 days of hire date) 

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Roth Option Available – immediate eligibility
• 401k Employer Match

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